Commercial Support Specialist (Jakarta, JK, ID)

Kerry Group
Jakarta
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 2+ yearsEducation: bachelorsSkills: ["Organizational skills","Attention to detail","Communication","Presentation","Analytical skills","Collaboration","Stakeholder engagement","Networking","Execution focus","Multi-priority management"]

Support the commercial team by maintaining Salesforce data integrity, managing quotations and legal document requests, and coordinating activities for strategic customer accounts. Create and update opportunities, call reports, sample requests, and regulatory/technical documents in Salesforce, while following up to ensure quotation outcomes are accurately recorded. Partner with Sales and cross-functional teams (R&D, Supply Chain, Finance, Legal) to support presentations, visitor meetings, and internal/external events.

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Kerry Group
Kerry Group
1 hour ago

Commercial Support Specialist (Jakarta, JK, ID)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Support the commercial team by maintaining Salesforce data integrity, managing quotations and legal document requests, and coordinating activities for strategic customer accounts. Create and update opportunities, call reports, sample requests, and regulatory/technical documents in Salesforce, while following up to ensure quotation outcomes are accurately recorded. Partner with Sales and cross-functional teams (R&D, Supply Chain, Finance, Legal) to support presentations, visitor meetings, and internal/external events.
Location: Jakarta
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Utilize Salesforce to create and manage opportunities, call reports, sample requests, and technical/regulatory document requests.
  • •Maintain accuracy of contact details and support annual customer satisfaction survey needs.
  • •Work with the sales team to ensure opportunity records are updated with current sales activities and pipeline status.
  • •Manage quotations, including follow-up for acceptance/rejection and accurate system reflection.
  • •Coordinate quotations and legal document requests via IronClad, and support customer presentations, visitor arrangements, and internal/external event execution.

Key Requirements

  • •Bachelor’s degree in a related field (or equivalent experience).
  • •Minimum 2 years of experience in cross-functional roles, especially across Sales, R&D, Supply Chain, and Finance.
  • •High competency with Salesforce CRM is highly desirable.
  • •Strong project management, communication, presentation, and analytical skills to manage multiple priorities.
  • •Proficiency in MS Office, particularly Excel and PowerPoint.
Experience:2+ years
Education:Bachelor's
Skills:Organizational skillsAttention to detailCommunicationPresentationAnalytical skillsCollaborationStakeholder engagementNetworkingExecution focusMulti-priority management
Tech Stack:SalesforceMicrosoft OfficeExcelPowerPointIronClad

Company Brief

Kerry Group
Kerry Group is a global taste and nutrition company supplying ingredients, flavours and integrated solutions to the food, beverage and pharmaceutical industries, serving manufacturers with product development, technical support and supply chain services.
Industry: FoodTech
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Tralee, Ireland
Founded: 1972
WebsiteLinkedIn