Client Services Team Leader - Philippines, Remote

Magic
Philippines
Workplace: RemoteFull timePHP 38,000 - 42,000 monthlyFunction: Administration & Executive AssistanceExperience: 2+ yearsSkills: ["Communication","Leadership","Relationship-building","Problem-solving","Client-management"]

Account Relationship Lead for Virtual Assistant Services, responsible for leading client partnerships and coordinating a US/AU-focused VA team from a fully remote Philippine base. You’ll manage client relationships, bridge gaps between clients and VAs, and drive retention and expansion opportunities while coaching a team of virtual assistants to deliver exceptional service.

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Magic
Magic
7 months ago

Client Services Team Leader - Philippines, Remote

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Last checked: 5 hours agoStatus: Live

Job Summary

Account Relationship Lead for Virtual Assistant Services, responsible for leading client partnerships and coordinating a US/AU-focused VA team from a fully remote Philippine base. You’ll manage client relationships, bridge gaps between clients and VAs, and drive retention and expansion opportunities while coaching a team of virtual assistants to deliver exceptional service.
Location: Philippines
Workplace: Remote
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Lead engaging video calls with international clients
  • •Build deep client relationships by understanding their business goals and challenges
  • •Bridge communication gaps between clients and VAs to ensure seamless partnerships
  • •Coach and develop a team of 15-20 virtual assistants working for your client accounts
  • •Prevent client churn - be the first line of defense when clients consider leaving and identify expansion opportunities

Pay and Benefits

Salary: PHP 38,000 - 42,000 monthly

Key Requirements

  • •Proven EA/VA Experience — 2 years of demonstrated experience working as a Virtual Assistant or Executive Assistant for international clients (US/AU preferred)
  • •Client Management Experience — proven ability to build and maintain professional relationships with business owners or executives
  • •Leadership/Supervisory Experience — any experience managing, training, or coordinating with other people (including BPO team lead roles)
  • •Excellent English Communication — professional-level written and verbal English for executive interactions
  • •Business Acumen — understanding of how businesses work and what drives client satisfaction
Experience:2+ yearsVirtual assistantExecutive assistantOutsourcing
Skills:CommunicationLeadershipRelationship-buildingProblem-solvingClient-management
Languages:English

Company Brief

Magic
Provides on‑demand dedicated virtual executive assistants and concierge services for businesses and executives, matching clients with trained remote assistants and AI-enabled support to handle administrative, sales, and personal tasks.
Industry: Professional Services
Company Size: Large (251 to 1,000 employees)
Revenue: USD 50M to 100M
Growth: Growth Stage Startup
Funding: Series A
Headquarters: San Francisco, United States
Founded: 2015
Glassdoor
Glassdoor: 3.3
WebsiteLinkedInGlassdoor