Senior Manager, Product Management - CX

Lead the Locations team within Customer Experience product management, driving strategy and execution to scale Qualtrics’ frontline location-based business suite (hospitality, QSR, retail). Own product strategy across location CX capabilities including online reputation management, social listening, and location-level insight. Coach and mentor product managers, translate customer pain points into scalable solutions, collaborate across engineering, legal/privacy, and GTM, and apply AI as the default way to move from idea to working artifacts.