Customer Success Manager

Hyperexponential
New York
Workplace: HybridFull timeUSD 111,150 - 135,850 annuallyFunction: Customer Success & Account ManagementExperience: 5+ yearsSkills: ["Relationship management","Communication","Negotiation","Data analysis"]

Customer Success Manager at hx owners a portfolio of US enterprise insurance customers, driving value, renewals, and expansion; partners with Sales, Product, Delivery and Business Value Consulting to ensure adoption and long-term account health in a fast-growing, AI-powered platform.

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FursaFursa
Hyperexponential
Hyperexponential
2 months ago

Customer Success Manager

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Customer Success Manager at hx owners a portfolio of US enterprise insurance customers, driving value, renewals, and expansion; partners with Sales, Product, Delivery and Business Value Consulting to ensure adoption and long-term account health in a fast-growing, AI-powered platform.
Location: New York
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Own a portfolio of US enterprise accounts and be accountable for customer value, renewals and expansion.
  • •Lead customer engagements such as QBRs, value reviews, workshops, and regular check-ins to drive adoption and outcomes.
  • •Monitor customer health across the portfolio, tracking adoption, risks, actions and next steps.
  • •Collaborate cross-functionally with Sales, Product, Delivery and Business Value Consulting to deliver a joined-up customer experience.
  • •Capture customer feedback and help inform product, delivery and process improvements.

Pay and Benefits

Salary: USD 111,150 - 135,850 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kEquityRemote WorkPaid Leave

Key Requirements

  • •5+ years in enterprise customer success, account management, or related role with a track record of managing complex accounts and renewals
  • •Experience working with senior insurance stakeholders and cross-functional teams (Sales, Product, Delivery) to drive value and commercial outcomes
  • •Proven ability to monitor customer health, adoption, risks, and actions across a portfolio
  • •Strong communication and presentation skills with experience leading engagements like QBRs, value reviews, and workshops
  • •Ability to operate in fast-moving environments with ownership, initiative, and clear communication
Experience:5+ yearsInsuranceEnterprise softwareSaaSAI
Skills:Relationship managementCommunicationNegotiationData analysis
Tech Stack:AIData analytics

Company Brief

Hyperexponential
Provides pricing decision-intelligence (PDI) software (hx Renew) that helps commercial P&C insurers and reinsurers build, deploy and manage pricing and underwriting models using machine learning and alternative data to improve risk selection and pricing performance.
Industry: InsurTech
Company Size: Medium (51 to 250 employees)
Revenue: USD 25M to 50M
Growth: Growth Stage Startup
Funding: Series B
Headquarters: London, United Kingdom
Founded: 2017
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor