Partner Support Specialist

Farfetch
Tokyo
Workplace: HybridFull timeJPY 350,000 - 450,000 monthlyFunction: Customer Support (Service Desk)Experience: 2+ yearsSkills: ["Impeccable service","Interpersonal skills","Problem solving","Communication"]

Serve as the main point of contact for Farfetch partners, handling daily operational and technical queries such as order/returns and systems questions. Provide fast, high-quality support across communication channels, monitor operational indicators, and identify recurring issues and solutions. Coordinate with internal teams to deliver excellent customer and partner service, establish scalable process standards, and advocate for the partner ecosystem within the organization.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Farfetch
Farfetch
3 days ago

Partner Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Serve as the main point of contact for Farfetch partners, handling daily operational and technical queries such as order/returns and systems questions. Provide fast, high-quality support across communication channels, monitor operational indicators, and identify recurring issues and solutions. Coordinate with internal teams to deliver excellent customer and partner service, establish scalable process standards, and advocate for the partner ecosystem within the organization.
Location: Tokyo
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Act as the main contact for partners on daily operational and technical queries (e.g., order/returns issues and systems queries).
  • •Support partners with speed, quality, and service across every communication channel.
  • •Monitor operational indicators and spot partner behavior trends to find solutions for recurring issues.
  • •Coordinate with internal departments to ensure top-quality service is delivered to customers.
  • •Identify best practices and help establish process standards to improve consistency and efficiency at scale.

Pay and Benefits

Salary: JPY 350,000 - 450,000 monthly
Perks:Annual LeaveLearning Budget

Key Requirements

  • •Minimum 2 years of experience in a service environment, preferably B2B.
  • •Provide impeccable service and maintain a strong service mindset.
  • •Native-level Japanese with business-level English proficiency (written and spoken).
  • •Strong interpersonal skills and a strong problem-solving mindset.
  • •Proficient in IT systems and Windows packages, including Microsoft Excel and PowerPoint (maintain complex spreadsheets).
Experience:2+ yearsB2BService environment
Skills:Impeccable serviceInterpersonal skillsProblem solvingCommunication
Languages:JapaneseEnglish
Tech Stack:Microsoft ExcelMicrosoft PowerPointWindows

Company Brief

Farfetch
Global online luxury fashion marketplace connecting consumers with boutiques and brands worldwide, offering curated designer clothing, accessories, and personalized shopping services through technology-driven retail solutions.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 2007
WebsiteLinkedIn