Technical Support Engineer

HP
Bengaluru
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 4-6 yearsEducation: high_schoolSkills: ["Effective Communication","Results Orientation","Learning Agility","Digital Fluency","Customer Centricity"]

Independently handle customer concerns using established protocols, resolving moderately complex hardware and software issues through inbound interactions and proactive notifications. Provide detailed responses on products and services, including repairs and service entitlements, for current and legacy offerings. Collaborate across clients, programmers, QA testers, and managers to deliver seamless outcomes, contribute to process/quality improvements, and maintain data confidentiality with minimal supervision.

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FursaFursa
HP
HP
1 day ago

Technical Support Engineer

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live
Reposted: similar role first listed 4 months ago

Job Summary

Independently handle customer concerns using established protocols, resolving moderately complex hardware and software issues through inbound interactions and proactive notifications. Provide detailed responses on products and services, including repairs and service entitlements, for current and legacy offerings. Collaborate across clients, programmers, QA testers, and managers to deliver seamless outcomes, contribute to process/quality improvements, and maintain data confidentiality with minimal supervision.
Location: Bengaluru
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Address customer concerns using established protocols with moderate independent judgment and minimal supervision.
  • •Resolve moderately complex technical problems involving hardware and software via incoming customer interactions and proactive notification systems.
  • •Answer questions about services and products, including features, specifications, and repairs for current and obsolete offerings aligned to customer entitlements.
  • •Assist customers proactively to prevent or mitigate problems and participate in initiatives to improve processes and quality.
  • •Collaborate with clients, programmers, QA testers, and managers to ensure seamless outcomes and contribute to customer solution offerings.

Key Requirements

  • •High school diploma/GED/higher secondary education or equivalent demonstrated competence.
  • •Typically 4–6 years of related work experience, preferably in remote or telephone support and customer environments.
  • •Experience providing desktop support and technical support for hardware and software issues.
  • •Knowledge of IT service management and issue tracking processes (e.g., IT Service Management, ServiceNow).
  • •Familiarity with enterprise IT environments and operating systems including Windows Servers and Windows 10.
Experience:4-6 years
Education:High School
Skills:Effective CommunicationResults OrientationLearning AgilityDigital FluencyCustomer Centricity
Tech Stack:Active DirectoryAgile MethodologyAutomationComputer HardwareDesktop SupportHelp Desk SupportIT Service ManagementInformation Technology Infrastructure LibraryIssue TrackingLinuxMicrosoft AzureMicrosoft Office 365Microsoft Windows 10Operating SystemsPeripheral DevicesScriptingServiceNowTechnical SupportWindows Servers

Company Brief

HP
Designs and manufactures personal computers, printers, and related supplies, as well as provides software, services, and solutions for consumers and enterprises worldwide.
Industry: Hardware Devices
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Palo Alto, United States
Founded: 1939
Glassdoor
Glassdoor: 3.8
WebsiteLinkedIn