Duty Manager

Serco
United Kingdom
Workplace: OnsiteContractGBP 14.43+ hourlyFunction: Hospitality & Food ServiceSkills: ["Leadership","Communication","Customer service","Problem-solving","Decision-making"]

Lead the day-to-day operations of a leisure facility, creating a safe, welcoming environment for customers to enjoy health, fitness, and leisure activities. Supervise and motivate colleagues, maintain a strong health and safety culture, deliver excellent customer service, and manage emergencies when they occur. Use performance data and feedback to drive continuous improvement while supporting the Trust’s mission to make a positive difference in the community.

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FursaFursa
Serco
Serco
3 days ago

Duty Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Lead the day-to-day operations of a leisure facility, creating a safe, welcoming environment for customers to enjoy health, fitness, and leisure activities. Supervise and motivate colleagues, maintain a strong health and safety culture, deliver excellent customer service, and manage emergencies when they occur. Use performance data and feedback to drive continuous improvement while supporting the Trust’s mission to make a positive difference in the community.
Location: United Kingdom
Workplace: Onsite
Employment Type: Contract
Job Function: Hospitality & Food Service
Seniority: Manager level

Key Responsibilities

  • •Manage the day-to-day operation of the facility, ensuring activities are delivered safely and to a high standard.
  • •Lead, support and supervise colleagues to ensure duties are clearly allocated and completed effectively.
  • •Promote and maintain a strong health and safety culture in line with policies, procedures, and relevant legislation.
  • •Deliver excellent customer service and build positive relationships with customers, partners and stakeholders.
  • •Respond appropriately to emergencies and monitor operational performance to drive continuous improvement using data and feedback.

Pay and Benefits

Salary: GBP 14.43 hourly
Perks:Gym MembershipEmployee AssistanceWellness StipendRetailer Discounts

Key Requirements

  • •Experience in a similar supervisory or operational role within a leisure, hospitality or customer-focused environment.
  • •Strong leadership and communication skills to motivate and support colleagues.
  • •Proactive problem-solving and decision-making in a fast-paced environment.
  • •Commitment to delivering excellent customer experiences and maintaining high operational standards.
  • •First Aid at Work qualification (or equivalent); IOSH Managing Safely qualification is desirable.
Experience:LeisureHospitalityCustomer service
Skills:LeadershipCommunicationCustomer serviceProblem-solvingDecision-making
Certifications:First Aid at WorkIOSH Managing Safely

Company Brief

Serco
Provides public services across defence, transport, health, justice, immigration and citizen services, delivering operations, consultancy and managed services to governments and commercial clients worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Hook, United Kingdom
Founded: 1929
WebsiteLinkedIn