Software Engineer - Customer support

C3 AI
Bengaluru
Full timeFunction: Software EngineeringExperience: 2+ yearsEducation: bachelorsSkills: ["Problem-solving","Professionalism","Customer communication","Prioritization"]

Join the customer support team in Bengaluru as a product expert on the C3 AI platform. You’ll become proficient in the C3 AI Tools and applications, troubleshoot and debug customer issues, and ship platform or application changes needed for resolution. You’ll also assess and prioritize customer product change requests, validate solutions, and collaborate with Products, Engineering, and Customer Services to implement, document, and improve support workflows.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
C3 AI
C3 AI
3 weeks ago

Software Engineer - Customer support

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 27 minutes agoStatus: Live

Job Summary

Join the customer support team in Bengaluru as a product expert on the C3 AI platform. You’ll become proficient in the C3 AI Tools and applications, troubleshoot and debug customer issues, and ship platform or application changes needed for resolution. You’ll also assess and prioritize customer product change requests, validate solutions, and collaborate with Products, Engineering, and Customer Services to implement, document, and improve support workflows.
Location: Bengaluru
Employment Type: Full time
Job Function: Software Engineering
Seniority: Mid level

Key Responsibilities

  • •Become an expert in the C3 AI platform, C3 AI Tools, and C3 AI applications to assist customers in building their own applications.
  • •Perform debugging, troubleshooting, modifications, and unit testing to resolve customer and partner reported issues.
  • •Assess and prioritize customer product change requests and validate them in advance.
  • •Research problems thoroughly and clearly characterize issues reported by customers and partners.
  • •Collaborate with Products, Engineering, and Customer Services to implement, validate, and document solutions while improving support processes.

Key Requirements

  • •Bachelor’s degree required.
  • •2+ years of experience in software application development (6+ for a Senior Engineer).
  • •Experience with software product support and debugging/troubleshooting application issues.
  • •Proficiency with JavaScript and Python.
  • •Proficient with test automation.
Experience:2+ years
Education:Bachelor's
Skills:Problem-solvingProfessionalismCustomer communicationPrioritization
Tech Stack:JavaScriptPythonTest automationZendeskJira

Company Brief

C3 AI
Provides an enterprise AI platform and applications that help organizations build, deploy, and operate machine learning and generative AI solutions across industries such as manufacturing, energy, defense, and finance.
Industry: AI & Machine Learning
Company Size: Enterprise (1,001+ employees)
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Redwood City, United States
Founded: 2009
WebsiteLinkedIn