Senior Associate, Process Management

Discover Financial
Toronto
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 3+ yearsEducation: bachelorsSkills: ["Communication","Change management","Leadership"]

Manage and improve enterprise processes to keep customer promises and meet regulatory commitments. Partner with cross-functional teams in an agile environment to validate business intent, monitor process performance, and use customer data to craft actionable insights. Define and drive process improvement agendas, run controls testing and quality assurance, troubleshoot and resolve issues, and prepare reports for regulators. Use tools like BPM, Visual Management, Lean, Six Sigma, plus SQL/Tableau for process health.

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Discover Financial
Discover Financial
1 day ago

Senior Associate, Process Management

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Manage and improve enterprise processes to keep customer promises and meet regulatory commitments. Partner with cross-functional teams in an agile environment to validate business intent, monitor process performance, and use customer data to craft actionable insights. Define and drive process improvement agendas, run controls testing and quality assurance, troubleshoot and resolve issues, and prepare reports for regulators. Use tools like BPM, Visual Management, Lean, Six Sigma, plus SQL/Tableau for process health.
Location: Toronto
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Improve processes by validating business intent and coordinating internal and external stakeholders.
  • •Develop quality assurance routines, conduct controls testing, and monitor/analyze process performance.
  • •Use customer data, research, and observations to create insights that improve customer experience and operational performance.
  • •Define and implement process improvement agendas to drive efficiencies, including leadership for change during launches and technology changes.
  • •Document and manage processes using tools/techniques (e.g., Visual Management, BPM, Lean, Six Sigma) and troubleshoot/resolve issues; prepare regulator reports and maintain updated documentation.

Pay and Benefits

Perks:Remote WorkHealth InsuranceTuition Subsidies

Key Requirements

  • •Bachelor's degree in Engineering, Business, Commerce, or Science (or related fields).
  • •At least 3 years of experience designing, building, managing, and improving processes.
  • •At least 3 years of experience working cross-functionally while managing stakeholder expectations.
  • •Experience using Lean & Six Sigma tools and methodology.
  • •Experience with basic coding and/or data visualization (e.g., SQL, Tableau).
Experience:3+ yearsFinancial servicesAgile workplaceCross-functional environment
Education:Bachelor's
Skills:CommunicationChange managementLeadership
Tech Stack:SQLTableauVisual ManagementBusiness Process Management (BPM)LeanSix Sigma

Company Brief

Discover Financial
Provides consumer banking products, credit cards, personal loans, and payment services through the Discover brand. It operates a major U.S. financial network and serves individuals and merchants with lending and digital payment solutions.
Industry: Retail Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10M to 25M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Riverwoods, United States
Founded: 1985
WebsiteLinkedIn