Consulting Engineer

Cisco
Pune, Bengaluru
Workplace: HybridFull timeFunction: Consulting & AdvisoryExperience: 2-4 yearsEducation: mastersSkills: ["Self-motivated","Flexible","Cross-functional collaboration","Written and verbal communication","Ability to influence"]

Work with Cisco’s Customer Experience team to deliver Lifecycle Services and drive customer outcomes, adoption, and renewals. Provide day-2 technical support for Cisco products using AI and automation, resolve issues across Cisco technologies, and develop technical content and guidance. Create customer-facing documentation aligned with CX standards while mentoring engineers and contributing to knowledge sharing and reusable delivery assets for customer self-sufficiency.

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Cisco
Cisco
3 months ago

Consulting Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Closed
Reposted: similar role first listed 1 month ago

Job Summary

Work with Cisco’s Customer Experience team to deliver Lifecycle Services and drive customer outcomes, adoption, and renewals. Provide day-2 technical support for Cisco products using AI and automation, resolve issues across Cisco technologies, and develop technical content and guidance. Create customer-facing documentation aligned with CX standards while mentoring engineers and contributing to knowledge sharing and reusable delivery assets for customer self-sufficiency.
Location: Pune, Bengaluru
Workplace: Hybrid
Employment Type: Full time
Job Function: Consulting & Advisory
Seniority: Mid level

Key Responsibilities

  • •Engage with customers to create value and deliver outcomes, adoption, and renewals across the customer lifecycle.
  • •Provide day-2 support for Cisco products and solutions, using technical expertise, AI, and automation to ensure performance and satisfaction.
  • •Serve as a focal point for proactive problem resolution across Cisco technologies.
  • •Develop and deliver technical content and guidance to support customer engagements and drive solution adoption.
  • •Create customer-facing documentation and contribute to knowledge sharing via templates, automation artifacts, and other delivery assets.

Key Requirements

  • •Bachelor’s or Master’s degree in a technical field (e.g., Computer Science, Computer Networking, Electrical/Computer Engineering).
  • •2 to 4 years of experience in technical consulting, design, deployment, and troubleshooting.
  • •Knowledge of routing protocols and network technologies including ISIS, OSPF, BGP, multicast, QoS, and MPLS (L3VPN/L2VPN) plus EVPN.
  • •Experience working on Internet Service Provider (ISP) infrastructure and service provider platforms like ASR9k, NCS5k, NCS500, NCS6k, and CRS.
  • •CCNP is required (CCIE desired for Routing & Switching / Service Provider).
Experience:2-4 yearsNetworkingService providerTelecom
Education:Master's
Skills:Self-motivatedFlexibleCross-functional collaborationWritten and verbal communicationAbility to influence
Certifications:CCNPCCIE
Tech Stack:CiscoCisco Analytics and KnowledgeAIAutomationRouting protocols (ISIS)Routing protocols (OSPF)BGPMulticastQoSMPLS L3VPNMPLS L2VPNEVPNASR9kNCS5kNCS500NCS6kCRSCisco routersCisco switchesSDA

Company Brief

Cisco
Global technology company that designs, manufactures, and sells networking hardware, telecommunications equipment, and high-technology services and products for enterprises, service providers, and governments worldwide.
Industry: Networking Equipment
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Jose, United States
Founded: 1984
Glassdoor
Glassdoor: 4.0
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