Customer Success Associate - Tel Aviv

DataDog
Tel Aviv
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 1+ yearsSkills: ["Customer focus","Communication","Attention to detail","Negotiation","Relationship building"]

Own long-term strategic relationships with a high volume of customers by driving product adoption and retention. Follow a defined methodology to uncover customer needs, communicate Datadog value, and act as an internal advocate. Manage escalations and account requests, pivot account strategies to match customer requirements, and monitor usage trends to surface renewal risks. Collaborate with support, product, finance, and legal across the customer lifecycle.

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DataDog
DataDog
1 day ago

Customer Success Associate - Tel Aviv

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Last checked: 36 minutes agoStatus: Live

Job Summary

Own long-term strategic relationships with a high volume of customers by driving product adoption and retention. Follow a defined methodology to uncover customer needs, communicate Datadog value, and act as an internal advocate. Manage escalations and account requests, pivot account strategies to match customer requirements, and monitor usage trends to surface renewal risks. Collaborate with support, product, finance, and legal across the customer lifecycle.
Location: Tel Aviv
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Identify target opportunities, manage the full sales cycle, build strategic customer relationships, and focus on retention.
  • •Handle requests from your customer book, including technical support escalations, billing questions, and documentation/enablement needs.
  • •Adapt account management strategy to different customer requirements and needs.
  • •Advise customers to ensure effective leveraging of the solution.
  • •Monitor and identify usage trends to uncover renewal risks and support higher adoption rates.

Pay and Benefits

Perks:OnboardingSales TrainingRsusEsppGlobal Benefits

Key Requirements

  • •1+ years of experience in a customer account-facing role and desire to grow in Customer Success.
  • •Customer-minded approach focused on providing value and a strong customer experience.
  • •Strong written and verbal communication skills with excellent attention to detail.
  • •Experience independently negotiating contract terms and overcoming pricing objections for upsell/cross-sell.
  • •Ability to manage accounts and relationships with a passion for long-term customer success.
Experience:1+ years
Skills:Customer focusCommunicationAttention to detailNegotiationRelationship building
Languages:English

Company Brief

DataDog
Provides a cloud-native monitoring and observability platform that unifies metrics, traces, logs, and security signals to help engineering, operations, and security teams monitor and troubleshoot modern applications and infrastructure.
Industry: Developer Tools
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York, United States
Founded: 2010
Glassdoor
Glassdoor: 4.1
WebsiteLinkedIn