Guest Services Officer

Serve as the first point of contact for patients and visitors, handling preregistration, registration, scheduling, patient identification, and insurance verification. Ensure accurate data collection, perform insurance eligibility checks, explain out-of-pocket responsibilities, and manage required signatures and patient-rights documents. Coordinate appointments and front-desk operations, answer phones and emails, and handle cash collection, billing transactions, reconciliation, and deposits while delivering confidential, patient-centered customer service.