Senior Customer Support Specialist - UK

Juniper Square
United Kingdom
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)Experience: 4-6 yearsEducation: bachelorsSkills: ["Communication","Problem-solving","Analytical ability","Empathy","Time management"]

Serve as a founding member of the EMEA team, delivering expert technical assistance to private markets customers via phone, email, Zoom, and chat. Build deep knowledge of the Juniper Square platform to troubleshoot complex issues, guide onboarding, and act as a trusted advisor. Partner across Customer Success, Product, Engineering, and Software to implement solutions, manage escalations, improve the product through customer feedback, and drive consistently high CSAT.

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Juniper Square
Juniper Square
3 days ago

Senior Customer Support Specialist - UK

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Serve as a founding member of the EMEA team, delivering expert technical assistance to private markets customers via phone, email, Zoom, and chat. Build deep knowledge of the Juniper Square platform to troubleshoot complex issues, guide onboarding, and act as a trusted advisor. Partner across Customer Success, Product, Engineering, and Software to implement solutions, manage escalations, improve the product through customer feedback, and drive consistently high CSAT.
Location: United Kingdom
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Deliver technical assistance to customers via phone, email, Zoom, and chat, owning timely resolution of issues.
  • •Develop expert-level knowledge of the platform and private markets to guide customers to success with best practices.
  • •Collaborate cross-functionally with Customer Success, Product, Engineering, and Software to identify and implement complex customer solutions.
  • •Guide customers through onboarding, run client meetings to review needs, and advise on success criteria.
  • •Independently manage high-profile escalations to de-escalate difficult situations and achieve high CSAT scores; share customer feedback to inform product improvements.

Pay and Benefits

Equity and Bonus:Equity
Perks:Health InsuranceDentalPaid LeaveParental LeavePensionLearning Budget

Key Requirements

  • •Bachelor’s degree in Finance, Accounting, Economics, MIS, or a business-related field (preferred).
  • •4-6+ years of professional experience in a relevant setting.
  • •Excellent written and verbal communication skills.
  • •Strong troubleshooting, problem-solving, and analytical ability.
  • •Demonstrate assertiveness, perseverance, empathy, and a team-first attitude; able to work U.K. business hours as needed.
Experience:4-6 yearsPrivate markets
Education:Bachelor's
Skills:CommunicationProblem-solvingAnalytical abilityEmpathyTime management

Company Brief

Juniper Square
Provides connected fund software and managed fund administration services for private markets, helping GPs and LPs with fundraising, investor onboarding, reporting, treasury, and compliance via a unified SaaS platform.
Industry: Enterprise Software
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series D
Headquarters: San Francisco, United States
Founded: 2014
Glassdoor
Glassdoor: 4.0
WebsiteLinkedInGlassdoor