4 days ago

Guest Relations Executive for HAVN

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 minutes agoStatus: Live

Job Summary

Manage the full guest communication lifecycle from pre-arrival through post-checkout, acting as the first point of contact for operational issues. Support booking inquiries to drive conversion, clearly communicate listing details and house rules, and flag pricing/availability concerns. Coordinate with housekeeping, maintenance, and GSOs, ensuring issues are logged, tracked, and resolved with zero guest impact. Maintain accurate reporting, inspection escalation, and shift handovers.

Location: Dubai

Workplace: Onsite

Employment Type: Full time

Key Responsibilities

•Own the guest communication lifecycle from pre-arrival to post-checkout as the first line of defense.
•Run check-in and check-out calls/messages per SOP timelines and proactively address concerns.
•Support booking inquiries and communicate listing details and house rules; flag pricing or availability issues when needed.
•Coordinate with housekeeping, maintenance, and GSOs, log and track issues, and ensure zero guest-impacting items remain unresolved.
•Maintain documentation and reporting, including inspection escalation, maintenance closure tracking, and shift handovers.

Key Requirements

•Manage guest communication across approved channels in a professional, solution-oriented manner.
•Conduct check-in and check-out calls/messages according to SOP timelines.
•Anticipate guest needs and address concerns before escalation.
•Support booking inquiries to contribute to conversion and clearly communicate listing details and house rules.
•Coordinate with housekeeping, maintenance, and GSOs; log, track, and follow up issues until closure.

Experience:Hospitality

Skills:CommunicationCoordinationProblem-solvingAttention to detailRisk awareness

Company Brief

SmartCrowd

SmartCrowd is a UAE-based property investment platform that enables retail investors to buy fractional shares of income-generating residential and commercial real estate through an online marketplace and manage investments via web and mobile apps.

Industry: PropTech

Headquarters: Dubai, United Arab Emirates

Founded: 2017

Website LinkedIn

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SmartCrowd

4 days ago

Guest Relations Executive for HAVN

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 minutes agoStatus: Live

Job Summary

Location: Dubai

Workplace: Onsite

Employment Type: Full time

Key Responsibilities

•Own the guest communication lifecycle from pre-arrival to post-checkout as the first line of defense.
•Run check-in and check-out calls/messages per SOP timelines and proactively address concerns.
•Support booking inquiries and communicate listing details and house rules; flag pricing or availability issues when needed.
•Coordinate with housekeeping, maintenance, and GSOs, log and track issues, and ensure zero guest-impacting items remain unresolved.
•Maintain documentation and reporting, including inspection escalation, maintenance closure tracking, and shift handovers.

Key Requirements

•Manage guest communication across approved channels in a professional, solution-oriented manner.
•Conduct check-in and check-out calls/messages according to SOP timelines.
•Anticipate guest needs and address concerns before escalation.
•Support booking inquiries to contribute to conversion and clearly communicate listing details and house rules.
•Coordinate with housekeeping, maintenance, and GSOs; log, track, and follow up issues until closure.

Experience:Hospitality

Skills:CommunicationCoordinationProblem-solvingAttention to detailRisk awareness

Company Brief

SmartCrowd

Industry: PropTech

Headquarters: Dubai, United Arab Emirates

Founded: 2017

Website LinkedIn