Family Support Navigator

Magellan Health Services
Albuquerque
Workplace: RemoteFull timeUSD 41,505 - 62,255 annuallyFunction: Product ManagementExperience: 2+ yearsEducation: associatesSkills: ["Positive attitude","Approachable","Empathetic","Strong interpersonal skills","Strong organizational skills","Effective verbal communication","Effective written communication","Independent work","Teamwork","Documentation"]

Provide non-clinical, evidence-based peer support for families navigating children’s mental health and substance use needs. Serve as a member and family advocate, guiding families to create Wellness Recovery Action Plans (WRAP), support wellness goals using the 8 dimensions of wellness, and coach recovery-oriented engagement in care and transitions. Coordinate with care teams, facilitate education and interventions, document interactions, and travel within communities to meet families.

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Magellan Health Services
Magellan Health Services
2 months ago

Family Support Navigator

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Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Provide non-clinical, evidence-based peer support for families navigating children’s mental health and substance use needs. Serve as a member and family advocate, guiding families to create Wellness Recovery Action Plans (WRAP), support wellness goals using the 8 dimensions of wellness, and coach recovery-oriented engagement in care and transitions. Coordinate with care teams, facilitate education and interventions, document interactions, and travel within communities to meet families.
Location: Albuquerque
Workplace: Remote
Employment Type: Full time
Job Function: Product Management
Seniority: Mid level

Key Responsibilities

  • •Provide peer support to families/caregivers of children with mental health and substance use conditions requiring intensive wellness support and recovery-oriented interventions.
  • •Guide families in creating WRAP wellness recovery action plans and in using the 8 dimensions of wellness to set whole-health goals and crisis prevention strategies.
  • •Coach and role-model a parent’s perspective, facilitate education and support, and help families understand and participate in decisions related to treatment and support plans.
  • •Facilitate a team approach to member care with the Magellan care coordination team and implement, coordinate, and monitor strategies to improve health and quality-of-life outcomes.
  • •Document interactions per company standards and travel to meet families within the community; respond appropriately to crisis situations or risks to member safety.
Travel: Medium travel

Pay and Benefits

Salary: USD 41,505 - 62,255 annually

Key Requirements

  • •2+ years' experience working as a family peer specialist.
  • •Family Peer Specialist certification as required by the state.
  • •CFPS/National Peer Support Credential required within one year of hire.
  • •Must be or have been a parent or caregiver of a child who is or has received services from a child-serving agency for mental health related issues.
  • •Must have a vehicle in good working condition with the ability to travel within the community regularly.
Experience:2+ years
Education:Associate's
Skills:Positive attitudeApproachableEmpatheticStrong interpersonal skillsStrong organizational skillsEffective verbal communicationEffective written communicationIndependent workTeamworkDocumentation
Licenses:CPRSCPSCPSSCRPSPRSSDL - Driver License
Certifications:Family Peer Support CertificationPeer Specialist certificationCFPSNational Peer Support CredentialNCPSNational Certified Peer Specialist
Tech Stack:Microsoft Office Product SuiteWRAPWellness Recovery Action PlansWraparound process

Company Brief

Magellan Health Services
Provides managed behavioral health, specialty healthcare, pharmacy management, and population health services to health plans, employers, and government agencies, focusing on improving outcomes and reducing costs through integrated care solutions.
Industry: HealthTech
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: IPO / Publicly Listed
Headquarters: Scottsdale, United States
Founded: 1969
WebsiteLinkedIn