Fraud Protection Specialist- Rotating Shift

American Express
Kuala Lumpur
Workplace: HybridFull timeFunction: Communications, PR & CommunityEducation: certificationSkills: ["Customer-centric mindset","Analytical problem-solving","Empathy","Resilience","Integrity"]

Join Global Fraud Operations to protect American Express Service Establishments and Card Members from fraud across the fraud lifecycle. In this rotating-shift role, you’ll handle premium customers primarily via inbound and outbound calls, making sound decisions through systematic analysis. You’ll meet customer experience and efficiency metrics, recommend workflow and procedure improvements based on customer needs, and provide personalized support while minimizing credit and fraud risk.

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FursaFursa
American Express
American Express
1 month ago

Fraud Protection Specialist- Rotating Shift

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Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live

Job Summary

Join Global Fraud Operations to protect American Express Service Establishments and Card Members from fraud across the fraud lifecycle. In this rotating-shift role, you’ll handle premium customers primarily via inbound and outbound calls, making sound decisions through systematic analysis. You’ll meet customer experience and efficiency metrics, recommend workflow and procedure improvements based on customer needs, and provide personalized support while minimizing credit and fraud risk.
Location: Kuala Lumpur
Workplace: Hybrid
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Mid level

Key Responsibilities

  • •Interact with premium customers on inbound and outbound calls to protect accounts from fraud while delivering world-class service.
  • •Make sound decisions through systematic analysis to manage fraud-related customer needs.
  • •Meet customer experience and efficiency performance metrics while serving a steady stream of calls.
  • •Recommend workflow and procedure changes based on customer demands to improve the customer experience.
  • •Provide personalized services that enable spend and generate revenue while minimizing credit and fraud risk.

Pay and Benefits

Perks:Health InsuranceDentalVisionLife InsuranceDisability InsuranceRetirementPaid ParentalCounseling

Key Requirements

  • •Fluent English with a strong customer-centric mindset.
  • •Strong analytical skills to identify and solve account issues quickly.
  • •Ability to build rapport through empathy and human connection.
  • •Experience in face-to-face customer/client roles for more than 2 years, or 2+ years in related industries with at least 3 years working experience.
  • •Willingness to work rotating shift (7-day week, rotating off days) and hold a high level of integrity.
Education:Certification / Diploma
Skills:Customer-centric mindsetAnalytical problem-solvingEmpathyResilienceIntegrity
Languages:English

Company Brief

American Express
Provides global payment, credit, and travel-related financial services for consumers and businesses. Best known for its charge and credit cards, merchant payment network, and premium customer rewards and servicing.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York City, United States
Founded: 1850
WebsiteLinkedIn