Junior Contact Center Developer

NTT
United States
Workplace: RemoteFull timeUSD 75,168 - 130,500 annuallyFunction: Software EngineeringExperience: 3+ yearsEducation: bachelorsSkills: ["Customer-first mindset","Problem solving","Analytical thinking","Collaboration","Attention to detail"]

Develop and maintain contact center applications, integrations, and automation solutions. Support contact center platforms and telephony/IVR workflows, including call routing and integrations with CRM and backend systems. Build and maintain REST APIs and data exchanges, create Python-based automation scripts, and troubleshoot production issues. Participate in testing, deployment, and release activities while monitoring performance, maintaining documentation, and collaborating with business, operations, infrastructure, and vendor teams to deliver enhancements.

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FursaFursa
NTT
NTT
3 days ago

Junior Contact Center Developer

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 days agoStatus: Live

Job Summary

Develop and maintain contact center applications, integrations, and automation solutions. Support contact center platforms and telephony/IVR workflows, including call routing and integrations with CRM and backend systems. Build and maintain REST APIs and data exchanges, create Python-based automation scripts, and troubleshoot production issues. Participate in testing, deployment, and release activities while monitoring performance, maintaining documentation, and collaborating with business, operations, infrastructure, and vendor teams to deliver enhancements.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Software Engineering
Seniority: Entry level

Key Responsibilities

  • •Develop and maintain contact center applications, integrations, and automation solutions.
  • •Support contact center platforms, telephony systems, IVR workflows, call routing, and related technologies.
  • •Integrate contact center solutions with CRM, customer service, and backend business applications.
  • •Develop and support REST APIs, data exchanges, and system integrations.
  • •Troubleshoot production issues, assist with testing/deployment/releases, monitor performance, and maintain documentation while collaborating across teams.

Pay and Benefits

Salary: USD 75,168 - 130,500 annually
Perks:Health InsuranceDentalVision401kPaid Leave

Key Requirements

  • •3+ years of experience in software development, application support, or contact center technologies.
  • •3+ years of experience with Python, JavaScript, or similar programming languages.
  • •Understanding of APIs, web services, and system integrations.
  • •Basic knowledge of SQL and data management concepts.
  • •Strong troubleshooting and analytical skills with excellent communication and customer service.
Experience:3+ yearsContact centerTelephonyVoIPCloud
Education:Bachelor's in Computer Science, Computer Engineering, Information Technology, or related field
Skills:Customer-first mindsetProblem solvingAnalytical thinkingCollaborationAttention to detail
Tech Stack:PythonJavaScriptNode.jsREST APIsSQLGitApplication integrationGenesysAmazon ConnectFive9NICE CXoneVoIPPBXIVRCall routingAWSCRMTelephony systemsAutomation scripts

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn