Customer Assistant

Waitrose & Partners
Cambridge
Workplace: OnsiteTemporaryGBP 13 - 13.25 hourlyFunction: Administration & Executive AssistanceSkills: ["Communication","Customer focus","Problem-solving"]

Provide engaging, inspirational customer service in a John Lewis shop, using product knowledge to drive sales and increase profits. Maintain excellent shop standards through displays, stock availability, and cleanliness, while working flexibly across the store (till support, stock replenishment, price ticketing, and housekeeping). Help protect profits by supporting accurate stock counts and identify areas for improvement.

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Waitrose & Partners
Waitrose & Partners
15 hours ago

Customer Assistant

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live
Reposted: similar role first listed 5 months ago

Job Summary

Provide engaging, inspirational customer service in a John Lewis shop, using product knowledge to drive sales and increase profits. Maintain excellent shop standards through displays, stock availability, and cleanliness, while working flexibly across the store (till support, stock replenishment, price ticketing, and housekeeping). Help protect profits by supporting accurate stock counts and identify areas for improvement.
Location: Cambridge
Workplace: Onsite
Employment Type: Temporary
Job Function: Administration & Executive Assistance

Key Responsibilities

  • •Deliver engaging, inspirational customer service at every stage of the customer journey.
  • •Use product knowledge and sales training to drive sales and increase profits.
  • •Place the customer at the heart of everything you do, proactively acknowledging and resolving queries.
  • •Work flexibly across the shop, supporting with till, stock replenishment, price ticketing, and general housekeeping.
  • •Maintain shop standards through displays, stock availability, general cleanliness, and accurate stock counts.

Pay and Benefits

Salary: GBP 13 - 13.25 hourly

Key Requirements

  • •Basic IT literacy.
  • •Strong communication skills.
  • •Ability to work flexibly across the shop to support the wider team.
  • •Proactively acknowledge customers, understand what they are looking for, and resolve queries.
  • •Experience in a customer-facing role is welcomed but not essential (training provided).
Experience:RetailCustomer service
Skills:CommunicationCustomer focusProblem-solving
Tech Stack:IT literacy

Company Brief

Waitrose & Partners
Waitrose & Partners is a UK supermarket chain offering groceries, fresh produce, and premium food products through its network of stores and online shopping. It is part of the John Lewis Partnership and emphasizes quality, customer service, and ethical sourcing.
Industry: Omnichannel Retail
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: Bracknell, United Kingdom
Founded: 1904
WebsiteLinkedIn