Remote Bilingual Customer Service Representative (English/French)

NTT
Edmonton, Alberta, Manitoba, New Brunswick, Nova Scotia
Workplace: RemoteFull time18 - 20 hourlyFunction: Customer Support (Service Desk)Skills: ["Customer satisfaction","Communication","Typing","Spelling","Grammar","Confidentiality","Empathy","Tact","Diplomacy","Problem-solving"]

Serve as the first point of contact for customers as a bilingual Brand Ambassador, delivering first-class service by assessing needs, responding to inquiries and complaints, and recommending solutions. Handle complex issues accurately and responsibly using provided resources, document every interaction, maintain strict confidentiality, and stay current on program and product information through continuous learning.

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FursaFursa
NTT
NTT
4 months ago

Remote Bilingual Customer Service Representative (English/French)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 6 days agoStatus: Live

Job Summary

Serve as the first point of contact for customers as a bilingual Brand Ambassador, delivering first-class service by assessing needs, responding to inquiries and complaints, and recommending solutions. Handle complex issues accurately and responsibly using provided resources, document every interaction, maintain strict confidentiality, and stay current on program and product information through continuous learning.
Location: Edmonton, Alberta, Manitoba, New Brunswick, Nova Scotia
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Assess customer needs and respond with sound judgment to recommend appropriate solutions.
  • •Handle inquiries and complaints in a professional manner while demonstrating customer care.
  • •Respond to complex, highly informed customer issues accurately in line with provided resources.
  • •Complete documentation for each interaction, update call history, and support required customer fulfillment steps.
  • •Maintain confidentiality and stay current on program and product information through continuous learning.

Pay and Benefits

Salary: 18 - 20 hourly

Key Requirements

  • •Strong written and verbal skills in both English and French.
  • •Interactive customer service environment experience is required.
  • •Strong communication skills, including typing, spelling, and grammar.
  • •Advanced knowledge of PCs and familiarity with system navigation.
  • •Ability to work all required shifts.
Skills:Customer satisfactionCommunicationTypingSpellingGrammarConfidentialityEmpathyTactDiplomacyProblem-solving
Languages:EnglishFrench
Tech Stack:PCGoogle AuthenticatorEthernetIOS 11Android 10

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn