ServiceNow Engineer- HRSD & CSM

Micron Technology
Hyderabad
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 3-5 yearsSkills: ["Analytical","Troubleshooting","Communication","Presentation","Stakeholder collaboration"]

Design, develop, and implement scalable ServiceNow HRSD and CSM solutions, including HR case management, Employee Center, lifecycle events, HR services, and customer case management with knowledge and portal experiences. Drive digital transformation via workflow automation, self-service, and AI capabilities (Now Assist, AI Search, Predictive Intelligence, Virtual Agent, and GenAI). Build integrations and APIs across enterprise systems, and own configuration, troubleshooting, upgrades, testing, and release support.

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FursaFursa
Micron Technology
Micron Technology
6 days ago

ServiceNow Engineer- HRSD & CSM

✓ Verified Job

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Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Design, develop, and implement scalable ServiceNow HRSD and CSM solutions, including HR case management, Employee Center, lifecycle events, HR services, and customer case management with knowledge and portal experiences. Drive digital transformation via workflow automation, self-service, and AI capabilities (Now Assist, AI Search, Predictive Intelligence, Virtual Agent, and GenAI). Build integrations and APIs across enterprise systems, and own configuration, troubleshooting, upgrades, testing, and release support.
Location: Hyderabad
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Design, develop, and implement scalable ServiceNow HRSD and CSM solutions across HR case management, Employee Center, lifecycle events, HR services, customer case management, knowledge management, and portals.
  • •Drive digital transformation with workflow automation, self-service experiences, and AI-powered solutions.
  • •Configure and enhance Employee Center, Agent Workspace, case management, catalog items, knowledge bases, record producers, and service portals.
  • •Develop custom applications, integrations, APIs, workflows, and reusable platform components using ServiceNow best practices.
  • •Perform technical analysis, troubleshooting, root cause analysis, and performance optimization; support upgrades, release management, testing, and deployment.

Pay and Benefits

Perks:Health InsuranceContinuous LearningWellness StipendEquityRecognition

Key Requirements

  • •3-5 years of hands-on ServiceNow development and implementation experience.
  • •Strong expertise in HRSD and CSM modules with solid ServiceNow Platform development experience.
  • •Hands-on experience with HR case management, Employee Center, lifecycle events, HR knowledge management, customer service management, and case routing.
  • •Strong experience with Flow Designer, Integration Hub, Service Catalog, Workspaces, and Service Portal.
  • •Proficiency in JavaScript and ServiceNow development (Business Rules, Script Includes, Client Scripts, UI Policies/Actions) plus REST/SOAP/SSO-SAML integrations.
Experience:3-5 yearsServiceNowHR service managementEnterprise integrationsAI-enabled solutionsAgile delivery
Skills:AnalyticalTroubleshootingCommunicationPresentationStakeholder collaboration
Tech Stack:ServiceNowHRSDCSMHR Case ManagementEmployee CenterLifecycle EventsHR ServicesCustomer Case ManagementKnowledge ManagementCustomer PortalsFlow DesignerIntegration HubService CatalogWorkspacesService PortalJavaScriptBusiness RulesScript IncludesClient ScriptsUI Policies

Company Brief

Micron Technology
Designs and manufactures semiconductor memory and storage solutions, including DRAM, NAND, and NOR flash, for computing, networking, mobile, and automotive markets worldwide.
Industry: Electronics Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Boise, United States
Founded: 1978
Glassdoor
Glassdoor: 3.7
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