Fraud Investigator

Robinhood
Chicago, Denver
Workplace: OnsiteFull timeUSD 22.1 - 27 hourlyFunction: Legal, Risk & ComplianceExperience: 1-2 yearsSkills: ["Analytical thinking","Problem-solving","Attention to detail","Clear communication","Confidentiality"]

Investigate and mitigate bank and credit card fraud by analyzing suspicious activity across payment rails, transaction histories, and account records. Partner with Compliance, Risk, Legal, and Operations to resolve fraud issues, escalate cases, and ensure proper controls. Conduct customer, merchant, or third-party interviews to gather evidence, and apply FCRA requirements for documenting and reporting findings, while maintaining strong regulatory compliance and confidentiality.

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Robinhood
Robinhood
1 day ago

Fraud Investigator

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 59 minutes agoStatus: Live
Reposted: similar role first listed 4 months ago

Job Summary

Investigate and mitigate bank and credit card fraud by analyzing suspicious activity across payment rails, transaction histories, and account records. Partner with Compliance, Risk, Legal, and Operations to resolve fraud issues, escalate cases, and ensure proper controls. Conduct customer, merchant, or third-party interviews to gather evidence, and apply FCRA requirements for documenting and reporting findings, while maintaining strong regulatory compliance and confidentiality.
Location: Chicago, Denver
Workplace: Onsite
Employment Type: Full time
Job Function: Legal, Risk & Compliance
Seniority: Entry level

Key Responsibilities

  • •Investigate and mitigate bank and credit card fraud by analyzing suspicious activity across debit/credit transactions and identifying identity theft, ATO, wire transfer fraud, payment fraud, and check fraud.
  • •Analyze financial data, account history, and transaction records to identify irregularities, emerging fraud patterns, and potential policy violations.
  • •Collaborate with internal stakeholders (Compliance, Risk, Legal, Operations) to resolve fraud-related issues, ensure appropriate controls, and escalate cases as required.
  • •Conduct outbound contact with customers, merchants, or third parties to interview, gather documentation, and obtain evidence relevant to fraud investigations.
  • •Apply FCRA requirements when reviewing, documenting, and reporting fraud findings, ensuring investigations and resolutions comply with regulatory, legal, and internal policy requirements.

Pay and Benefits

Salary: USD 22.1 - 27 hourly
Equity and Bonus:Equity
Perks:Health Insurance401kLife InsuranceDisability InsurancePaid LeaveParental LeaveFertility BenefitsEquity

Key Requirements

  • •Proven experience in fraud investigation, financial analysis, or a related role (1-2 years).
  • •Knowledge of fraud operations, regulations, and fraud prevention techniques.
  • •Strong analytical and problem-solving skills with attention to detail.
  • •Ability to communicate clearly and effectively (written and verbal) with customers and internal teams.
  • •Ability to work independently and handle sensitive information with confidentiality and professionalism.
Experience:1-2 yearsFraud investigationFinancial analysisBankingCredit cards
Skills:Analytical thinkingProblem-solvingAttention to detailClear communicationConfidentiality
Certifications:CFE
Languages:English

Company Brief

Robinhood
Commission-free trading platform offering stocks, ETFs, options, and cryptocurrencies, plus cash management and retirement products. Aims to democratize finance through easy-to-use mobile and web apps for retail investors.
Industry: Trading Platforms
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Menlo Park, United States
Founded: 2013
WebsiteLinkedIn