Service Advisor - Mercedes-Benz of Walnut Creek

Sonic Automotive
United States
Workplace: OnsiteFull timeUSD 60,000 - 120,000 annuallyFunction: Customer Support (Service Desk)Skills: ["Communication","Interpersonal skills","Organizational skills"]

Serve as the liaison between customers and technicians in the service department, greeting guests, listening to concerns, and documenting vehicle needs. Explain recommended repairs and provide cost estimates to obtain authorization, then coordinate workflow to maximize efficiency and keep customers updated on timelines and status. Prepare repair orders and invoices, process payments, maintain accurate service records, and follow up to ensure satisfaction and maintenance education.

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Sonic Automotive
Sonic Automotive
2 days ago

Service Advisor - Mercedes-Benz of Walnut Creek

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Source: Company careers pageValidated by: Fursa AI
Last checked: 26 minutes agoStatus: Live

Job Summary

Serve as the liaison between customers and technicians in the service department, greeting guests, listening to concerns, and documenting vehicle needs. Explain recommended repairs and provide cost estimates to obtain authorization, then coordinate workflow to maximize efficiency and keep customers updated on timelines and status. Prepare repair orders and invoices, process payments, maintain accurate service records, and follow up to ensure satisfaction and maintenance education.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Greet customers professionally, listen to concerns, and accurately document vehicle service needs.
  • •Explain recommended services and repairs, provide cost estimates, and obtain customer authorization.
  • •Coordinate workflow to maximize service department efficiency and communicate with technicians to monitor repair progress.
  • •Keep customers informed on repair status, timelines, and delays throughout the service process.
  • •Prepare and explain repair orders and invoices, process payments, maintain service records, and follow up to ensure satisfaction.

Pay and Benefits

Salary: USD 60,000 - 120,000 annually
Perks:Health InsuranceDentalVisionLife Insurance401kPaid LeaveParental Leave

Key Requirements

  • •Valid driver’s license with an acceptable driving record.
  • •Must be legally authorized to work in the United States.
  • •Ability to successfully complete pre-employment requirements, including background check, motor vehicle record (MVR) review, and drug screening.
  • •Previous automotive service advising or dealership service experience preferred.
  • •Strong communication and interpersonal skills to build customer relationships, with basic automotive maintenance/repair knowledge.
Experience:AutomotiveDealership
Skills:CommunicationInterpersonal skillsOrganizational skills
Licenses:Driver’s license
Languages:English (US)
Tech Stack:ComputersDealership management systemsService scheduling software

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Sonic Automotive
Operates as an automotive retailer owning and operating new and used vehicle dealerships, providing vehicle service, repair, parts, and financing solutions across the United States.
Industry: Retail (Offline)
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Charlotte, United States
Founded: 1997
WebsiteLinkedIn