Technical Customer Support Specialist

HappyRobot
San Francisco
Workplace: HybridFull timeUSD 150,000 - 200,000 annuallyFunction: Customer Support (Service Desk)Skills: ["Communication","Debugging","Problem-solving","Adaptability","Ownership"]

Serve as the front-line technical support for an enterprise AI workforce platform. Triage and debug customer issues, design and test quick fixes, and collaborate with engineering and product to strengthen the platform. Use prompt engineering to help customers fine-tune AI workers for logistics workflows, improving accuracy, reliability, and speed. This hybrid technical support/customer engineering role is built for people who want to grow into customer engineering or product-facing work.

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HappyRobot
HappyRobot
1 day ago

Technical Customer Support Specialist

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Serve as the front-line technical support for an enterprise AI workforce platform. Triage and debug customer issues, design and test quick fixes, and collaborate with engineering and product to strengthen the platform. Use prompt engineering to help customers fine-tune AI workers for logistics workflows, improving accuracy, reliability, and speed. This hybrid technical support/customer engineering role is built for people who want to grow into customer engineering or product-facing work.
Location: San Francisco
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Work with customers to quickly triage issues and debug problems with HappyRobot’s AI platform.
  • •Diagnose issues, design and test quick solutions, and help ensure customers get maximum value from the platform.
  • •Collaborate closely with engineering and product teams to strengthen the platform based on customer insights.
  • •Apply prompt engineering skills to help customers fine-tune AI workers for accuracy, reliability, and speed in real-world logistics workflows.
  • •Manage technical integrations with third-party systems and troubleshoot API/integration issues.

Pay and Benefits

Salary: USD 150,000 - 200,000 annually
Perks:Health InsuranceDentalVision

Key Requirements

  • •Excellent written and verbal communication skills in English, with the ability to explain technical concepts to non-technical stakeholders.
  • •Strong ability to triage, prioritize, and resolve issues independently under tight deadlines.
  • •Curiosity and adaptability to learn customer workflows quickly and propose solutions.
  • •Self-starter mindset with comfort working independently and bias toward action.
  • •Passion for delivering outstanding customer experiences.
Experience:AILogistics
Skills:CommunicationDebuggingProblem-solvingAdaptabilityOwnership
Languages:English
Tech Stack:PythonReactTypeScriptNode.jsAPIsLLM promptingPrompt engineering

Company Brief

HappyRobot
Builds and manages enterprise AI workers (conversational and document-processing agents) to automate operational workflows for supply chain and logistics companies, integrating with systems to execute tasks, collect real-time data, and drive operational insights.
Industry: Supply Chain Technology
Company Size: Medium (51 to 250 employees)
Growth: Scaleup
Valuation: USD 250M to 500M
Funding: Series B
Headquarters: San Francisco, United States
Founded: 2022
WebsiteLinkedInGlassdoor