Senior Manager - Loyalty Platform.MGN Pak - TECH - Pricing Platform.MIT - PAKCOE

Mashreq
Pakistan
Workplace: RemoteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 8+ yearsEducation: bachelorsSkills: ["Leadership","Communication","Collaboration","Analytical thinking","Problem-solving"]

Lead the development and ongoing support of IVR and chatbot applications for the Loyalty Platform, translating business needs into technical specifications. Coordinate delivery with technology teams, plan and execute deployments to production, and provide post-production support while monitoring health and performance. Ensure compliance with regulatory and governance standards for financial services, and work with stakeholders to gather feedback and integrate solutions into existing systems for an improved customer experience.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Mashreq
Mashreq
3 days ago

Senior Manager - Loyalty Platform.MGN Pak - TECH - Pricing Platform.MIT - PAKCOE

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Lead the development and ongoing support of IVR and chatbot applications for the Loyalty Platform, translating business needs into technical specifications. Coordinate delivery with technology teams, plan and execute deployments to production, and provide post-production support while monitoring health and performance. Ensure compliance with regulatory and governance standards for financial services, and work with stakeholders to gather feedback and integrate solutions into existing systems for an improved customer experience.
Location: Pakistan
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Lead the development and support of IVR and chatbot applications to meet business and user requirements.
  • •Translate business needs into technical specifications for technology teams.
  • •Coordinate and collaborate with technology teams to deliver IVR and chatbot projects on time.
  • •Plan and execute deployments to production, ensuring smooth transitions and post-production stability.
  • •Monitor IVR and chatbot application health and performance, implementing improvements while complying with regulatory and governance processes.

Key Requirements

  • •Bachelor's degree in Computer Science, Information Technology, or a related field.
  • •Minimum 8 years of experience leading IVR and chatbot development projects.
  • •Strong leadership and management skills to motivate and guide a team.
  • •In-depth knowledge of IVR and chatbot technologies, including development frameworks and tools.
  • •Experience using project management methodologies and tools such as Agile or Scrum.
Experience:8+ years
Education:Bachelor's in Computer Science, Information Technology
Skills:LeadershipCommunicationCollaborationAnalytical thinkingProblem-solving
Tech Stack:IVRChatbotsAgileScrum

Company Brief

Mashreq
Mashreq Bank is a UAE-headquartered full-service bank offering retail, corporate, Islamic and digital banking, treasury, and capital markets services across the Middle East and internationally.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dubai, United Arab Emirates
Founded: 1967
Glassdoor
Glassdoor: 3.3
WebsiteLinkedInGlassdoor