Head EMEA Refund Fraud, Integrity - Fixed Term Contract

Deliveroo
London
Workplace: HybridFull timeFunction: Administration & Executive AssistanceExperience: 10+ yearsSkills: ["Leadership","Communication","Analytical judgement","Commercial judgement","Stakeholder management"]

Lead the EMEA strategy to prevent and manage refund abuse across the marketplace, owning the Credit & Refund (C&R) Fraud performance, risk outcomes, and guardrails. Define a 1–2 year fraud roadmap, quantify financial exposure with Finance, and build scalable prevention capabilities across customer and partner journeys. Partner cross-functionally with Integrity, Customer Care, Product, Engineering, Analytics, and Operations, and build an effective team to continuously adapt to emerging abuse patterns.

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FursaFursa
Deliveroo
Deliveroo
2 days ago

Head EMEA Refund Fraud, Integrity - Fixed Term Contract

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Lead the EMEA strategy to prevent and manage refund abuse across the marketplace, owning the Credit & Refund (C&R) Fraud performance, risk outcomes, and guardrails. Define a 1–2 year fraud roadmap, quantify financial exposure with Finance, and build scalable prevention capabilities across customer and partner journeys. Partner cross-functionally with Integrity, Customer Care, Product, Engineering, Analytics, and Operations, and build an effective team to continuously adapt to emerging abuse patterns.
Location: London
Workplace: Hybrid
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Sr. Director level

Key Responsibilities

  • •Set and own the 1–2 year vision and strategy for C&R Fraud, translating Integrity and business priorities into a focused roadmap.
  • •Own C&R Fraud performance and risk by defining outcomes, targets, guardrails, and mechanisms to detect material performance changes.
  • •Build scalable fraud prevention capabilities across customer and partner journeys, ensuring preventative, detective, and responsive controls.
  • •Partner across Product, Engineering, Customer Care, Merchant, Finance, Analytics, and other Integrity teams to influence roadmaps and resolve trade-offs.
  • •Lead and develop the team of fraud, strategy, and operations professionals, establishing operating mechanisms and feedback loops for continuous improvement.

Pay and Benefits

Perks:Health InsuranceWell-beingParental LeavePensionsAnnual Leave

Key Requirements

  • •10+ years’ experience owning a meaningful fraud, risk, trust & safety, operational, or related domain.
  • •Experience leading and developing experienced individual contributors and/or managers.
  • •Track record defining and executing strategies across a 1–2 year horizon to improve outcomes.
  • •Strong people leadership, with evidence of developing talent and creating teams with increasing autonomy.
  • •Commercial and analytical judgement to use data and operational evidence to make high-quality decisions with customer and operational impact.
Experience:10+ yearsFraudRiskTrust & safetyMarketplace integrityStrategy & operationsCustomer claims fraudPayments fraudMarketplace abuse
Skills:LeadershipCommunicationAnalytical judgementCommercial judgementStakeholder management

Company Brief

Deliveroo
Deliveroo is a multinational online food and grocery delivery marketplace connecting consumers, restaurants, retailers and riders via its app and platform, operating across multiple countries with fast local delivery and logistics services.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Unicorn (USD 1B+)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 2013
Glassdoor
Glassdoor: 3.4
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