Fractal Labs

2 weeks ago

Customer Success Lead

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 days agoStatus: Live

Job Summary

Lead end-to-end client implementation, adoption, and value generation for Asper.ai’s Revenue Growth Management solutions across Pricing & Pack Architecture, Trade Promotion Optimization, Price/Volume/Mix analysis, and Trade Terms Management. Serve as a trusted advisor to CPG clients, driving best-in-class RGM execution and functional thought leadership while partnering with Product, Data Science, Engineering, Sales, and Marketing to shape delivery and roadmap priorities.

Location: New York

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Lead end-to-end client implementation, adoption, and value generation for the Asper.ai RGM platform.
•Partner with CPG clients to define, design, and implement best-in-class RGM strategies.
•Collaborate with Product, Data Science, Engineering, Sales, and Marketing to align on client needs and solution delivery.
•Drive delivery and user adoption across client engagements.
•Advise CPG clients on problem framing and preferred approaches to generate meaningful value.

Pay and Benefits

Salary: USD 165,000 annually

Perks:Health InsuranceDentalVisionLife InsuranceDisability401kPaid HolidaysPaid LeaveParental Leave

Key Requirements

•7+ years of experience in Customer Success or Consulting within CPG RGM analytics.
•Functional expertise in Pricing, Trade Promotions, Pack Architecture, and Commercial Planning.
•Proven experience leading client delivery for SaaS-based analytics or AI-driven solutions.
•Demonstrated ability to engage and influence senior stakeholders (VP/C-level) and lead strategic discussions.
•Strong analytical, problem-solving, and data-driven decision-making skills.

Experience:SaaSAI-driven solutionsAnalytics

Skills:Stakeholder managementStrategic thinkingAnalytical problem-solvingData-driven decision-makingCross-functional collaboration

Company Brief

Fractal Labs

Provides AI-driven analytics, decision intelligence, and engineering solutions to Fortune 500 companies, helping enterprises apply advanced analytics and machine learning for marketing, supply chain, finance, and customer experience transformation.

Industry: Consulting

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: New York, United States

Founded: 2000

Website LinkedIn

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Fractal Labs

2 weeks ago

Customer Success Lead

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 days agoStatus: Live

Job Summary

Location: New York

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Lead end-to-end client implementation, adoption, and value generation for the Asper.ai RGM platform.
•Partner with CPG clients to define, design, and implement best-in-class RGM strategies.
•Collaborate with Product, Data Science, Engineering, Sales, and Marketing to align on client needs and solution delivery.
•Drive delivery and user adoption across client engagements.
•Advise CPG clients on problem framing and preferred approaches to generate meaningful value.

Pay and Benefits

Salary: USD 165,000 annually

Perks:Health InsuranceDentalVisionLife InsuranceDisability401kPaid HolidaysPaid LeaveParental Leave

Key Requirements

•7+ years of experience in Customer Success or Consulting within CPG RGM analytics.
•Functional expertise in Pricing, Trade Promotions, Pack Architecture, and Commercial Planning.
•Proven experience leading client delivery for SaaS-based analytics or AI-driven solutions.
•Demonstrated ability to engage and influence senior stakeholders (VP/C-level) and lead strategic discussions.
•Strong analytical, problem-solving, and data-driven decision-making skills.

Experience:SaaSAI-driven solutionsAnalytics

Skills:Stakeholder managementStrategic thinkingAnalytical problem-solvingData-driven decision-makingCross-functional collaboration

Company Brief

Fractal Labs

Industry: Consulting

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: New York, United States

Founded: 2000

Website LinkedIn