Manager, Process Management (Network Documentation)

Discover Financial
Richmond
Workplace: OnsiteFull timeUSD 122,100 - 153,300 annuallyFunction: Communications, PR & CommunityExperience: 2+ yearsEducation: bachelorsSkills: ["Communication","Stakeholder management","Collaboration","Process improvement","Mentorship"]

Manage end-to-end process management for a Transaction Processing Network Documentation team, bridging technical partners and stakeholders to ensure products are well-documented, efficient, and supported. Serve as a subject matter expert and primary point of contact for documentation impact initiatives, authoring and maintaining technical specifications. Drive process optimization through gap analysis, workflow redesign, and AI/automation, while ensuring documentation governance, version control, and audit readiness. Lead knowledge sharing and team enablement.

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FursaFursa
Discover Financial
Discover Financial
2 days ago

Manager, Process Management (Network Documentation)

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Last checked: 22 hours agoStatus: Live

Job Summary

Manage end-to-end process management for a Transaction Processing Network Documentation team, bridging technical partners and stakeholders to ensure products are well-documented, efficient, and supported. Serve as a subject matter expert and primary point of contact for documentation impact initiatives, authoring and maintaining technical specifications. Drive process optimization through gap analysis, workflow redesign, and AI/automation, while ensuring documentation governance, version control, and audit readiness. Lead knowledge sharing and team enablement.
Location: Richmond
Workplace: Onsite
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Manager level

Key Responsibilities

  • •Author, maintain, and publish high-quality technical specifications and documentation for technical and non-technical audiences.
  • •Serve as a subject matter expert to ensure documentation technical accuracy, clarity, and integrity.
  • •Analyze requirements, perform gap analyses, and redesign cross-functional workflows to improve documentation clarity, usability, and speed-to-market.
  • •Drive continuous process improvement by identifying opportunities for workflow automation and AI integration across the documentation lifecycle.
  • •Partner on documentation governance and compliance: manage document lifecycles (version control, structured review cycles) and support audit readiness; lead knowledge-sharing and standard operating procedures.

Pay and Benefits

Salary: USD 122,100 - 153,300 annually

Key Requirements

  • •Bachelor’s Degree or Military experience.
  • •At least 2 years of experience in Process Management.
  • •At least 2 years of experience working in a cross-functional environment managing stakeholder expectations.
  • •At least 1 year of hands-on experience using technical formatting, authoring, or publishing tools.
  • •Experience in Process Management or Project Management and/or working in an Agile environment (preferred).
Experience:2+ years
Education:Bachelor's
Skills:CommunicationStakeholder managementCollaborationProcess improvementMentorship
Certifications:LeanSix SigmaBPMAgile
Tech Stack:AIAutomationWorkflow automation

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Discover Financial
Provides consumer banking products, credit cards, personal loans, and payment services through the Discover brand. It operates a major U.S. financial network and serves individuals and merchants with lending and digital payment solutions.
Industry: Retail Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10M to 25M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Riverwoods, United States
Founded: 1985
WebsiteLinkedIn