Private Bank Fraud Operations Lead

Lead Private Bank fraud and claims operations by detecting and preventing fraudulent activity, investigating incidents, and filing/processing claims. Own accurate, timely resolution of escalated client inquiries while ensuring fraud controls and regulatory compliance. Analyze claim outcomes to identify lessons learned, drive continuous improvement in SOPs, and mitigate risk. Engage clients and internal partners via phone, email, and daily huddles to maintain a best-in-class customer experience.