Junior Customer Service Representative with English

U.S. Bancorp
Poland
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Communication","Interpersonal skills","Customer-oriented mindset","Ability to learn","Attention to documentation"]

Serve as the first point of contact for customers, supporting banking and card inquiries via phone and digital channels in Polish and English. Handle calls and written requests, resolve issues at first contact when possible, and assist with account, payments, billing, and card services. Maintain accurate documentation in internal systems, build professional customer relationships, and escalate more complex cases to dedicated teams as needed.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
U.S. Bancorp
U.S. Bancorp
2 days ago

Junior Customer Service Representative with English

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Serve as the first point of contact for customers, supporting banking and card inquiries via phone and digital channels in Polish and English. Handle calls and written requests, resolve issues at first contact when possible, and assist with account, payments, billing, and card services. Maintain accurate documentation in internal systems, build professional customer relationships, and escalate more complex cases to dedicated teams as needed.
Location: Poland
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Provide high-quality customer support for banking and card-related inquiries.
  • •Handle incoming calls and written requests from customers in Polish and English.
  • •Resolve customer issues during the first contact whenever possible.
  • •Support customers with account-related questions, payments, billing, and card services.
  • •Escalate more complex cases to dedicated teams when required and maintain accurate documentation in internal systems.

Pay and Benefits

Perks:Paid Training

Key Requirements

  • •Very good command of Polish (C1) and English (B2), both written and spoken.
  • •Secondary education (high school diploma); students and graduates welcome.
  • •Customer-oriented mindset with a willingness to learn.
  • •Good communication and interpersonal skills.
  • •Basic computer skills (MS Office) and the ability to follow procedures and deadlines.
Education:High School
Skills:CommunicationInterpersonal skillsCustomer-oriented mindsetAbility to learnAttention to documentation
Languages:PolishEnglish
Tech Stack:MS Office

Company Brief

U.S. Bancorp
U.S. Bancorp is the parent company of U.S. Bank, providing consumer, business, and institutional banking services including lending, payments, treasury management, wealth management, and merchant solutions across the United States.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Minneapolis, United States
Founded: 1863
Glassdoor
Glassdoor: 3.8
WebsiteLinkedInGlassdoor