Operations Coordinator (Sydney, New South Wales, AU, 2600)

Serco
Sydney
Workplace: OnsiteFull timeFunction: Business OperationsSkills: ["Attention to detail","Data management","Organizational skills","Communication","Interpersonal skills"]

Coordinate workforce services for the ADF Health Services Contract by managing incoming calls, unplanned leave, and shift backfill to keep coverage continuous across the SNSW Region. Update workforce and roster information accurately and in a timely manner, liaise with staff and stakeholders to identify suitable backfill, and respond to queries while escalating issues as required in a UPL-only early morning/evening shift environment.

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FursaFursa
Serco
Serco
5 days ago

Operations Coordinator (Sydney, New South Wales, AU, 2600)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Coordinate workforce services for the ADF Health Services Contract by managing incoming calls, unplanned leave, and shift backfill to keep coverage continuous across the SNSW Region. Update workforce and roster information accurately and in a timely manner, liaise with staff and stakeholders to identify suitable backfill, and respond to queries while escalating issues as required in a UPL-only early morning/evening shift environment.
Location: Sydney
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations

Key Responsibilities

  • •Manage incoming calls relating to workforce and roster requirements.
  • •Manage unplanned leave absences and source shift backfill to maintain continuity of service.
  • •Coordinate with staff and stakeholders to identify suitable backfill options.
  • •Update workforce and roster information accurately and in a timely manner.
  • •Respond to queries and escalate issues where required.

Key Requirements

  • •Australian citizenship required due to clearance requirements.
  • •Strong attention to detail and exceptional data management skills.
  • •Excellent organisational skills with the ability to manage competing priorities.
  • •Strong administrative capability and a confident, professional manner.
  • •Previous administrative or coordination experience, ideally in a 24/7 operational environment; experience in clinical and/or defence environments is highly regarded.
Experience:ClinicalDefence24/7 operations
Skills:Attention to detailData managementOrganizational skillsCommunicationInterpersonal skills

Eligibility

Nationality:Australian National

Company Brief

Serco
Provides public services across defence, transport, health, justice, immigration and citizen services, delivering operations, consultancy and managed services to governments and commercial clients worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Hook, United Kingdom
Founded: 1929
WebsiteLinkedIn