Contact Centre Representative III (Guangzhou, GD, CN, 510170)

HSBC
Guangzhou
Full timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Customer service","Communication","Teamwork","Problem-solving"]

通过电话、电子邮件及实时通讯等方式，解答客户关于信用卡、一般银行服务、个人网上理财与付款等咨询，并在必要时提供解决方案与高质量服务。你将主动了解客户需求，推荐合适的产品与服务以达成预期效果，并在轮班安排下持续处理疑难问题，提升客户满意度。

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FursaFursa
HSBC
HSBC
5 hours ago

Contact Centre Representative III (Guangzhou, GD, CN, 510170)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live
Reposted: similar role first listed 4 months ago

Job Summary

通过电话、电子邮件及实时通讯等方式，解答客户关于信用卡、一般银行服务、个人网上理财与付款等咨询，并在必要时提供解决方案与高质量服务。你将主动了解客户需求，推荐合适的产品与服务以达成预期效果，并在轮班安排下持续处理疑难问题，提升客户满意度。
Location: Guangzhou
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •通过电话、电子邮件及实时通讯等工具解答客户咨询并处理相关业务。
  • •发掘客户需求，推荐合适的产品与服务以达到预期效果。
  • •根据情况提出合理方案，解决客户疑难并提升客户满意度。
  • •为客户提供高质量服务。

Key Requirements

  • •具备良好的客户服务意识，愿意从事客户服务工作。
  • •粤语流利，思路清晰，表达能力强，善于沟通。
  • •具备良好的团队合作精神。
  • •具备一定的英语沟通及读写能力。
  • •能接受轮班安排。
Skills:Customer serviceCommunicationTeamworkProblem-solving
Languages:CantoneseEnglish

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn