Upside

3 months ago

Knowledge Systems Architect

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 day agoStatus: Live

Job Summary

Design and build Upside's knowledge infrastructure as part of the RISE team, turning content into a trustworthy, machine-legible system. Own artifact legibility, automate the documentation lifecycle, build knowledge observability, and drive a shift from a service model to enablement. Collaborate with Engineering, Product, and IO to make AI-driven knowledge a competitive advantage.

Location: Austin

Workplace: Hybrid

Employment Type: Full time

Job Function: Software Engineering

Key Responsibilities

•Own Confluence and Glean as the primary business administrator for both platforms; maintain governance models and usage standards
•Maintain documentation standards, style guidance, and structural templates (as system assets, not as a writer)
•Define and manage lifecycle rules: what gets refreshed, archived, and retired — and when
•Run content health audits on a defined cadence and surface insights to leadership and team owners
•Serve as the internal expert on when and how AI can be safely used in documentation workflows — and maintain those guardrails as AI tooling evolves

Pay and Benefits

Salary: USD 153,000 - 165,000 annually

Equity and Bonus:Equity

Perks:Health InsuranceDental401kEquityParental LeaveLearning StipendRemote WorkPaid Leave

Key Requirements

•Deep experience in knowledge management, information architecture, or technical writing with a strong systems orientation you think in infrastructure, not documents
•Demonstrated ability to design and implement governance frameworks, not just follow them
•Hands-on experience with Confluence and/or Glean (or equivalent enterprise knowledge and search platforms)
•Comfort working across data, analytics, and tooling to instrument and measure knowledge health
•A "first-hire" mindset you thrive as a strategist, operator, and change agent. This is not a large team with an existing playbook.

Experience:Knowledge managementAI enablementR&D

Skills:ConfluenceGleanLLMAIArtifact legibilityDocumentationGovernanceData analyticsInfrastructure

Languages:English

Tech Stack:ConfluenceGleanHexLookerLLMAI toolingData analytics

Company Brief

Upside

Operates a consumer cashback and rewards platform that offers drivers and shoppers rebates on fuel, groceries, and dining by partnering with merchants and payment networks to deliver targeted offers and payments-driven incentives.

Industry: Payments

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Headquarters: Washington, D.C., United States

Website LinkedIn

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Upside

3 months ago

Knowledge Systems Architect

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 day agoStatus: Live

Job Summary

Location: Austin

Workplace: Hybrid

Employment Type: Full time

Job Function: Software Engineering

Key Responsibilities

•Own Confluence and Glean as the primary business administrator for both platforms; maintain governance models and usage standards
•Maintain documentation standards, style guidance, and structural templates (as system assets, not as a writer)
•Define and manage lifecycle rules: what gets refreshed, archived, and retired — and when
•Run content health audits on a defined cadence and surface insights to leadership and team owners
•Serve as the internal expert on when and how AI can be safely used in documentation workflows — and maintain those guardrails as AI tooling evolves

Pay and Benefits

Salary: USD 153,000 - 165,000 annually

Equity and Bonus:Equity

Perks:Health InsuranceDental401kEquityParental LeaveLearning StipendRemote WorkPaid Leave

Key Requirements

•Deep experience in knowledge management, information architecture, or technical writing with a strong systems orientation you think in infrastructure, not documents
•Demonstrated ability to design and implement governance frameworks, not just follow them
•Hands-on experience with Confluence and/or Glean (or equivalent enterprise knowledge and search platforms)
•Comfort working across data, analytics, and tooling to instrument and measure knowledge health
•A "first-hire" mindset you thrive as a strategist, operator, and change agent. This is not a large team with an existing playbook.

Experience:Knowledge managementAI enablementR&D

Skills:ConfluenceGleanLLMAIArtifact legibilityDocumentationGovernanceData analyticsInfrastructure

Languages:English

Tech Stack:ConfluenceGleanHexLookerLLMAI toolingData analytics

Company Brief

Upside

Industry: Payments

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Headquarters: Washington, D.C., United States

Website LinkedIn