Sr Field Service Supervisor

Honeywell
Tokyo
Workplace: HybridFull timeFunction: Field Service, Maintenance & Skilled TradesSkills: ["Communication","People management","Business analysis","Customer relationship management","Leadership"]

Lead the sheet manufacturing LSS service business across Japan, owning P&L for your geography and driving short-, medium-, and long-term priorities. Manage service operations and directly lead field service engineers, technicians, and (if applicable) coordinators, ensuring delivery quality, safety, and customer satisfaction. Partner with Sales and project/service transition teams to grow orders and installed base, strengthen processes (including Six Sigma), and effectively manage performance, communications, and customer CTQs.

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Honeywell
Honeywell
2 days ago

Sr Field Service Supervisor

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Last checked: 12 hours agoStatus: Live

Job Summary

Lead the sheet manufacturing LSS service business across Japan, owning P&L for your geography and driving short-, medium-, and long-term priorities. Manage service operations and directly lead field service engineers, technicians, and (if applicable) coordinators, ensuring delivery quality, safety, and customer satisfaction. Partner with Sales and project/service transition teams to grow orders and installed base, strengthen processes (including Six Sigma), and effectively manage performance, communications, and customer CTQs.
Location: Tokyo
Workplace: Hybrid
Employment Type: Full time
Job Function: Field Service, Maintenance & Skilled Trades
Seniority: Manager level

Key Responsibilities

  • •Directly lead and manage field service operations and delivery of support services to customers across Japan.
  • •Own AOP for assigned geography and meet monthly, quarterly, and annual financial targets; accurately plan and forecast business performance.
  • •Develop and deploy growth initiatives with Sales, including managing key accounts and business opportunities across account tiers.
  • •Manage customer engagement using CTQ understanding; handle and support resolution of customer complaints; represent Honeywell’s service name.
  • •Manage performance and career/succession plans for service employees; promote safety culture and meet PA safety metrics.
Travel: Medium travel

Key Requirements

  • •At least 5 years’ experience running a medium-sized technical service operation with P&L responsibilities.
  • •Excellent communication skills in English and Japanese (oral and written).
  • •People management experience with demonstrated team leadership and employee engagement.
  • •Strong project and/or P&L management experience, including opportunity and risk assessment.
  • •Strong technical background managing technical projects and service delivery.
Experience:Technical servicesPulp & PaperProcess industriesIndustrial automationProcess control
Skills:CommunicationPeople managementBusiness analysisCustomer relationship managementLeadership
Languages:EnglishJapanese
Tech Stack:Six sigmaPLCDCSQCSIndustrial automationProcess controlInstrumentationAutomationProcess measurement and controlComputer skills

Company Brief

Honeywell
Global diversified technology and manufacturing company providing aerospace systems, building technologies, performance materials, and safety & productivity solutions for industrial, commercial, and consumer markets.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 25B to 50B
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Charlotte, United States
Founded: 1906
Glassdoor
Glassdoor: 3.8
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