Implementation Project Manager- IPM 1

Sutherland
Bogotá
Workplace: OnsiteFull timeFunction: Program & Project Management (PMO)Experience: 1+ yearsSkills: ["Customer management","Communication","Escalation management","Issue resolution","Documentation management"]

Own the end-to-end execution of the implementation/project workflow from kickoff through closeout, acting as the primary client point of contact. Manage outbound calls and emails, handle escalations, and ensure timely issue resolution. Maintain accurate documentation and project status, ensure data readiness for milestones, and drive scheduling progression to a clean, complete closeout while coordinating with internal teams to maintain service quality.

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FursaFursa
Sutherland
Sutherland
2 days ago

Implementation Project Manager- IPM 1

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Last checked: 30 minutes agoStatus: Live

Job Summary

Own the end-to-end execution of the implementation/project workflow from kickoff through closeout, acting as the primary client point of contact. Manage outbound calls and emails, handle escalations, and ensure timely issue resolution. Maintain accurate documentation and project status, ensure data readiness for milestones, and drive scheduling progression to a clean, complete closeout while coordinating with internal teams to maintain service quality.
Location: Bogotá
Workplace: Onsite
Employment Type: Full time
Job Function: Program & Project Management (PMO)
Seniority: Entry level

Key Responsibilities

  • •Drive end-to-end execution of the PP/project workflow from kickoff through closeout.
  • •Serve as the primary point of contact for client communication, managing outbound calls and emails.
  • •Handle escalations and ensure timely issue resolution to maintain strong customer experience.
  • •Maintain status control and keep documentation accurate and up to date throughout the project.
  • •Own scheduling progression and ensure data readiness ahead of each project milestone.

Pay and Benefits

Perks:Health InsuranceLife InsurancePaid TrainingPaid LeaveReferral Program

Key Requirements

  • •Minimum 1 year of experience in operations, planning, scheduling, logistics support, or similar roles.
  • •Experience handling client escalations.
  • •Strong customer management skills.
  • •Excellent written and verbal communication skills (B2+ English required).
  • •Proficiency in Microsoft Word and Excel; Salesforce and/or NetSuite experience is a plus.
Experience:1+ yearsLogisticsOperations
Skills:Customer managementCommunicationEscalation managementIssue resolutionDocumentation management
Languages:English
Tech Stack:Microsoft WordMicrosoft ExcelSalesforceNetSuite

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
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