Payment Partner Lead, Bangalore

Airbnb
Bengaluru
Workplace: OnsiteFull timeINR 1,370,000 - 1,950,000 annuallyFunction: Administration & Executive AssistanceExperience: 8+ yearsEducation: bachelorsSkills: ["Communication","Problem-solving","Organization","Process management","Leadership"]

Lead day-to-day payments compliance performance for partners, overseeing queue management, staffing, scheduling, and escalated or urgent cases. Use core operations metrics to identify risks and opportunities, coach and develop partner teams through leaders/trainers, and drive long-term initiatives that improve performance. Coordinate cross-functional projects to simplify operational problems, implement tool/process/policy changes, and clearly communicate compliance requirements to non-compliance audiences.

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FursaFursa
Airbnb
Airbnb
12 hours ago

Payment Partner Lead, Bangalore

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Lead day-to-day payments compliance performance for partners, overseeing queue management, staffing, scheduling, and escalated or urgent cases. Use core operations metrics to identify risks and opportunities, coach and develop partner teams through leaders/trainers, and drive long-term initiatives that improve performance. Coordinate cross-functional projects to simplify operational problems, implement tool/process/policy changes, and clearly communicate compliance requirements to non-compliance audiences.
Location: Bengaluru
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Manage and oversee day-to-day operations for queue management, staffing needs, and scheduling.
  • •Maintain subject-matter expertise and handle escalated and/or urgent partner cases.
  • •Track core operations metrics and advise on best practices to improve performance.
  • •Coach, mentor, and develop a partner team through leaders/trainers on the partner side.
  • •Identify, recommend, and implement tool/system/process/policy changes and lead cross-functional projects for operational improvements.

Pay and Benefits

Salary: INR 1,370,000 - 1,950,000 annually
Equity and Bonus:Equity

Key Requirements

  • •Bachelor’s Degree or technical equivalent.
  • •Risk operations experience across fraud prevention, risk mitigation, chargebacks, dispute management, and pre-arbitration.
  • •8+ years of overall experience with some experience managing teams.
  • •3+ years hands-on experience in fraud prevention, risk mitigation, chargebacks, dispute management, and pre-arbitration.
  • •Strong systems thinking and superior written/verbal communication to make, defend, and communicate compliance decisions.
Experience:8+ yearsPaymentsFraud preventionRisk mitigationChargebacksDispute management
Education:Bachelor's
Skills:CommunicationProblem-solvingOrganizationProcess managementLeadership
Languages:English
Tech Stack:SQL

Company Brief

Airbnb
Online marketplace that connects travelers with hosts offering short-term lodging, experiences, and long-term stays. Facilitates booking, payments, and reviews while providing tools for hosts to manage listings globally.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2008
WebsiteLinkedIn