3 days ago

Technical Support Analyst

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 19 hours agoStatus: Live

Job Summary

Investigate and resolve advanced customer and partner issues across Rain’s systems, APIs, and integrations. Troubleshoot complex API integrations with partners, own incidents in a 24x7 queue, and consistently meet SLA/CSAT/quality targets. Maintain documentation and troubleshooting guides, feed insights back to Product and Engineering, and collaborate on testing, monitoring, alerting improvements, plus new feature rollouts for payments and stablecoin products.

Location: New York

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Investigate and resolve advanced customer and partner issues across Rain’s systems, APIs, and integrations.
•Troubleshoot complex API integrations with partners and guide them through resolution steps.
•Own incidents in the team’s 24x7 queue: triage promptly, communicate with clients and stakeholders, and meet SLA/CSAT/quality targets.
•Escalate effectively by partnering with other teams to reach satisfactory resolutions.
•Maintain accurate documentation and troubleshooting guides, feed insights to Product and Engineering, and collaborate on testing/monitoring/alerting improvements and new rollouts.

Pay and Benefits

Salary: USD 50,000 - 999,999 annually

Perks:Paid LeaveHealth InsuranceDentalVisionLife Insurance401kEquityGym Membership

Key Requirements

•3+ years in a technical, customer- or partner-facing support role in fintech, payments, SaaS, or another API-first environment.
•Hands-on experience with API products, including comfort reading logs and writing SQL queries to investigate issues.
•Familiarity with support processes and case management best practices.
•Strong analytical and problem-solving skills with a root-cause mindset.
•Clear writing and communication skills, with the ability to prioritize and manage multiple complex cases at once.

Experience:3+ yearsFintechPaymentsSaaSAPI-first

Skills:CommunicationProblem-solvingAnalytical thinkingDocumentationPrioritization

Tech Stack:APIsSQLLogsStablecoinsPayments

Company Brief

Rain

Rain builds stablecoin-powered card issuance and payments infrastructure for fintechs, platforms, and institutions. Its API and modular platform support on-ramps, wallets, cards, and off-ramps with compliance features like KYC and AML.

Industry: Fintech Infrastructure

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Headquarters: New York City, United States

Founded: 2021

Website LinkedIn

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Rain

3 days ago

Technical Support Analyst

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 19 hours agoStatus: Live

Job Summary

Location: New York

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Investigate and resolve advanced customer and partner issues across Rain’s systems, APIs, and integrations.
•Troubleshoot complex API integrations with partners and guide them through resolution steps.
•Own incidents in the team’s 24x7 queue: triage promptly, communicate with clients and stakeholders, and meet SLA/CSAT/quality targets.
•Escalate effectively by partnering with other teams to reach satisfactory resolutions.
•Maintain accurate documentation and troubleshooting guides, feed insights to Product and Engineering, and collaborate on testing/monitoring/alerting improvements and new rollouts.

Pay and Benefits

Salary: USD 50,000 - 999,999 annually

Perks:Paid LeaveHealth InsuranceDentalVisionLife Insurance401kEquityGym Membership

Key Requirements

•3+ years in a technical, customer- or partner-facing support role in fintech, payments, SaaS, or another API-first environment.
•Hands-on experience with API products, including comfort reading logs and writing SQL queries to investigate issues.
•Familiarity with support processes and case management best practices.
•Strong analytical and problem-solving skills with a root-cause mindset.
•Clear writing and communication skills, with the ability to prioritize and manage multiple complex cases at once.

Experience:3+ yearsFintechPaymentsSaaSAPI-first

Skills:CommunicationProblem-solvingAnalytical thinkingDocumentationPrioritization

Tech Stack:APIsSQLLogsStablecoinsPayments

Company Brief

Rain

Industry: Fintech Infrastructure

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Headquarters: New York City, United States

Founded: 2021

Website LinkedIn