Information Technology Support Specialist - TS/SCI w/Poly

General Dynamics
United States
Workplace: OnsiteFull timeUSD 34 - 46 hourlyFunction: Customer Support (Service Desk)Experience: 5+ yearsEducation: associatesSkills: ["Professional communication","Empathy","Clear communication","Documentation","Team collaboration"]

Provide enterprise help desk support for users onsite at Annapolis Junction. Respond to inquiries via phone, email, chat, or ticketing systems; log and track issues; diagnose and resolve basic hardware, software, and network connectivity problems; and escalate complex cases to second-level teams. Install and update software, handle password/access issues, troubleshoot peripherals, document resolutions, and contribute to knowledge base articles while maintaining IT/security policy compliance.

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General Dynamics
General Dynamics
4 days ago

Information Technology Support Specialist - TS/SCI w/Poly

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Provide enterprise help desk support for users onsite at Annapolis Junction. Respond to inquiries via phone, email, chat, or ticketing systems; log and track issues; diagnose and resolve basic hardware, software, and network connectivity problems; and escalate complex cases to second-level teams. Install and update software, handle password/access issues, troubleshoot peripherals, document resolutions, and contribute to knowledge base articles while maintaining IT/security policy compliance.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Respond to user inquiries via phone, email, chat, or ticketing systems.
  • •Log, track, diagnose, and resolve basic hardware, software, and network connectivity issues.
  • •Provide step-by-step troubleshooting guidance and escalate complex issues to second-level support or specialized teams.
  • •Install, configure, and update software; assist with password resets and access issues; troubleshoot printers/scanners and maintain IT asset inventory.
  • •Document and report solutions and procedures, maintain accurate ticket records, contribute to knowledge base articles, and ensure compliance with IT and departmental security policies.
Travel: Low travel

Pay and Benefits

Salary: USD 34 - 46 hourly
Perks:Health InsuranceDentalVision401kPaid LeaveParental Leave

Key Requirements

  • •Associates of Arts or Associates of Science.
  • •5+ years of related experience supporting users with technical issues.
  • •TS/SCI security clearance with polygraph.
  • •US citizenship required.
  • •CompTIA Security+ certification required within 3 months of start date.
Experience:5+ years
Education:Associate's
Skills:Professional communicationEmpathyClear communicationDocumentationTeam collaboration
Certifications:CompTIA Security+
Tech Stack:Help Desk SoftwareRemote supportRemote access toolsTicketing systems

Eligibility

Security Clearance:Top Secret SCIPolygraph

Company Brief

General Dynamics
Provides IT, systems engineering, cybersecurity, cloud, and mission support services to U.S. federal civilian and defense agencies, delivering large-scale technology solutions and managed services for national security and government operations.
Industry: Defense Technology
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Tysons / Fairfax, United States
WebsiteLinkedIn