Digital Product Owner (Dubai, AE)

Abu Dhabi Commercial Bank
Dubai
Full timeFunction: Product ManagementExperience: 6+ yearsEducation: bachelorsSkills: ["Planning","Analytical","Time management","People management","English communication"]

Own and drive digital channel development for retail banking, assessing new and existing channels (internet, mobile, SMS, wearable, digital TV) to expand service offerings. Manage onboarding, usage, migration programs, and resolve service failures quickly while monitoring usage and revenue KPIs. Ensure regulatory and quality compliance (including ISO 9001 retention) and oversee risk and compliance reporting. Lead people management, implement policies/processes, and coordinate continuous improvement to deliver strong customer service.

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FursaFursa
Abu Dhabi Commercial Bank
Abu Dhabi Commercial Bank
13 hours ago

Digital Product Owner (Dubai, AE)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Own and drive digital channel development for retail banking, assessing new and existing channels (internet, mobile, SMS, wearable, digital TV) to expand service offerings. Manage onboarding, usage, migration programs, and resolve service failures quickly while monitoring usage and revenue KPIs. Ensure regulatory and quality compliance (including ISO 9001 retention) and oversee risk and compliance reporting. Lead people management, implement policies/processes, and coordinate continuous improvement to deliver strong customer service.
Location: Dubai
Employment Type: Full time
Job Function: Product Management

Key Responsibilities

  • •Develop and implement digital channels by identifying opportunities for innovation and service enhancement aligned to business objectives.
  • •Own digital channel onboarding, usage, and migration programmes; ensure service failures are resolved immediately and monitor usage and revenue KPIs.
  • •Ensure services meet regulatory and quality requirements, including ISO 9001 certification and retention, and support risk/compliance reporting.
  • •Manage team activities and performance in line with people management policies to deliver targets and the business plan.
  • •Implement departmental policies, processes, and procedures and support continuous improvement initiatives and customer service standards.

Pay and Benefits

Perks:Health InsuranceGroup LifePersonal AccidentPaid LeaveLearning Budget

Key Requirements

  • •At least 6 years of experience delivering projects with alternate delivery channels within a bank.
  • •Bachelor’s degree in a relevant specialization.
  • •Project management certifications: Prince II or PMI or Agile (or equivalent).
  • •Knowledge of web channels and mobile technologies.
  • •Planning, analytical, and time management skills, with written and spoken English.
Experience:6+ yearsBankingRetail bankingDigital transformation
Education:Bachelor's
Skills:PlanningAnalyticalTime managementPeople managementEnglish communication
Certifications:Prince IIPMIAgile
Languages:English
Tech Stack:ISO 9001Internet bankingMobile bankingWeb channelsMobile technologiesSMSWearableDigital TV

Company Brief

Abu Dhabi Commercial Bank
ADCB (Abu Dhabi Commercial Bank) is a UAE-based public bank offering retail, corporate, investment banking, treasury and wealth management services across the UAE and internationally, serving individuals, SMEs and large corporates.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Abu Dhabi, United Arab Emirates
Founded: 1985
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Glassdoor: 3.6
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