Al Futtaim Group

3 months ago

Parts Advisor | Al-Futtaim Automotive - BYD | KSA (SA)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 20 hours agoStatus: Live

Job Summary

The Parts Advisor identifies, quotes, and supplies genuine automotive parts to workshop technicians, retail customers, and trade accounts while balancing sales targets with disciplined stock control and OEM compliance. The role directly impacts workshop efficiency, parts revenue, and aftersales profitability by ensuring correct part availability, accurate pricing, and fast order fulfillment. Strong product knowledge and customer service are essential.

Location: Saudi Arabia

Workplace: Onsite

Employment Type: Full time

Job Function: Consulting & Advisory

Key Responsibilities

•Identify, quote, and supply genuine parts to workshop technicians, retail customers, and trade accounts accurately and efficiently
•Advise customers on correct part selection, compatibility, alternatives, and upsell opportunities including accessories and service-related items
•Achieve monthly targets for parts sales revenue, gross margin, and accessory penetration
•Ensure high levels of customer service through accurate order processing, timely responses, and professional communication
•Process purchase orders, goods receipts (GR), inter-branch transfers, and stock adjustments within the DMS accurately and on time
•Maintain optimal stock levels for fast-moving parts while minimizing overstock, obsolete, and slow-moving inventory
•Conduct cycle counts and support periodic full stock takes to ensure inventory accuracy and reduce variances
•Monitor stock aging, obsolescence, and demand trends, recommending corrective actions aligned with company policies
•Ensure proper storage, labeling, and traceability of parts in compliance with OEM standards
•Supply parts to the workshop in line with promised delivery times to avoid delays in Repair Orders and maintain workshop productivity
•Coordinate with Service Advisors and Workshop Supervisors on urgent requirements, especially Vehicle-Off-Road (VOR) cases
•Escalate critical parts shortages and follow up on urgent orders to minimize vehicle downtime
•Support the Sales team with accessory requests, vehicle preparation needs, and PDI-related parts supply
•Place daily stock orders and emergency orders with OEM suppliers in line with demand forecasts and stock planning
•Track open orders, manage backorders, and provide accurate estimated delivery timelines (ETAs) to internal and external customers
•Maintain forward stock planning aligned with workshop demand, seasonal trends, and marketing campaigns
•Ensure correct parts sourcing, pricing, and compliance with OEM supply chain guidelines
•Prepare daily, weekly, and monthly reports on parts sales, margins, stock health, and inventory performance
•Ensure full compliance with OEM parts policies, warranty parts return processes, and dealership internal controls
•Maintain strict adherence to genuine parts usage, ensuring no counterfeit or non-approved parts are supplied
•Support audit readiness and documentation accuracy across all parts transactions

Key Requirements

•Diploma or Bachelor’s Degree in Business Administration, Logistics, Automotive, or a related field
•Minimum 2-4 years of experience in parts operations within a franchised automotive dealership environment in KSA or GCC
•Strong exposure to parts sales, inventory control, and workshop parts supply processes
•Experience handling EV or hybrid vehicle parts and high-voltage components is considered an advantage
•Bilingual fluency in Arabic and English (written and spoken) is essential

Experience:2-4 yearsAutomotive

Education:Bachelor's

Skills:CommunicationCustomer serviceAttention to detailTeamworkProblem-solving

Licenses:Driving license (preferred)

Languages:ArabicEnglish

Tech Stack:SAPKerridgeAutolineEPCExcel

Company Brief

Al Futtaim Group

Al-Futtaim Group is a diversified UAE conglomerate operating across automotive, retail, real estate, finance and services, representing 200+ global brands and serving customers across 20+ countries with over 40,000 employees.

Industry: Conglomerates & Holding Companies

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Bootstrapped

Headquarters: Dubai, United Arab Emirates

Glassdoor: 3.6

Website LinkedIn Glassdoor

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Al Futtaim Group

3 months ago

Parts Advisor | Al-Futtaim Automotive - BYD | KSA (SA)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 20 hours agoStatus: Live

Job Summary

Location: Saudi Arabia

Workplace: Onsite

Employment Type: Full time

Job Function: Consulting & Advisory

Key Responsibilities

•Identify, quote, and supply genuine parts to workshop technicians, retail customers, and trade accounts accurately and efficiently
•Advise customers on correct part selection, compatibility, alternatives, and upsell opportunities including accessories and service-related items
•Achieve monthly targets for parts sales revenue, gross margin, and accessory penetration
•Ensure high levels of customer service through accurate order processing, timely responses, and professional communication
•Process purchase orders, goods receipts (GR), inter-branch transfers, and stock adjustments within the DMS accurately and on time
•Maintain optimal stock levels for fast-moving parts while minimizing overstock, obsolete, and slow-moving inventory
•Conduct cycle counts and support periodic full stock takes to ensure inventory accuracy and reduce variances
•Monitor stock aging, obsolescence, and demand trends, recommending corrective actions aligned with company policies
•Ensure proper storage, labeling, and traceability of parts in compliance with OEM standards
•Supply parts to the workshop in line with promised delivery times to avoid delays in Repair Orders and maintain workshop productivity
•Coordinate with Service Advisors and Workshop Supervisors on urgent requirements, especially Vehicle-Off-Road (VOR) cases
•Escalate critical parts shortages and follow up on urgent orders to minimize vehicle downtime
•Support the Sales team with accessory requests, vehicle preparation needs, and PDI-related parts supply
•Place daily stock orders and emergency orders with OEM suppliers in line with demand forecasts and stock planning
•Track open orders, manage backorders, and provide accurate estimated delivery timelines (ETAs) to internal and external customers
•Maintain forward stock planning aligned with workshop demand, seasonal trends, and marketing campaigns
•Ensure correct parts sourcing, pricing, and compliance with OEM supply chain guidelines
•Prepare daily, weekly, and monthly reports on parts sales, margins, stock health, and inventory performance
•Ensure full compliance with OEM parts policies, warranty parts return processes, and dealership internal controls
•Maintain strict adherence to genuine parts usage, ensuring no counterfeit or non-approved parts are supplied
•Support audit readiness and documentation accuracy across all parts transactions

Key Requirements

•Diploma or Bachelor’s Degree in Business Administration, Logistics, Automotive, or a related field
•Minimum 2-4 years of experience in parts operations within a franchised automotive dealership environment in KSA or GCC
•Strong exposure to parts sales, inventory control, and workshop parts supply processes
•Experience handling EV or hybrid vehicle parts and high-voltage components is considered an advantage
•Bilingual fluency in Arabic and English (written and spoken) is essential

Experience:2-4 yearsAutomotive

Education:Bachelor's

Skills:CommunicationCustomer serviceAttention to detailTeamworkProblem-solving

Licenses:Driving license (preferred)

Languages:ArabicEnglish

Tech Stack:SAPKerridgeAutolineEPCExcel

Company Brief

Al Futtaim Group

Industry: Conglomerates & Holding Companies

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Bootstrapped

Headquarters: Dubai, United Arab Emirates

Glassdoor: 3.6

Website LinkedIn Glassdoor