Customer Service Delivery Advocate - 4 Day Work Week!

Carvana
Pennsylvania
Workplace: OnsiteFull timeUSD 18 - 21.25 hourlyFunction: Customer Support (Service Desk)Skills: ["Customer-focused","Self-motivated","Attention to detail","Safe driving","Teamwork"]

Deliver vehicles to customers’ doors and provide hands-on, customer-facing support as part of Carvana’s Market Operations team. Load and unload cars safely, inspect the hauler to ensure vehicles remain road-ready, and complete customer paperwork with thorough notes in the customer tracking system. Maintain a clean driving record in line with Carvana’s CMV Driver Qualification policy while working rotating shifts at the inspection center location.

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FursaFursa
Carvana
Carvana
2 days ago

Customer Service Delivery Advocate - 4 Day Work Week!

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 20 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Deliver vehicles to customers’ doors and provide hands-on, customer-facing support as part of Carvana’s Market Operations team. Load and unload cars safely, inspect the hauler to ensure vehicles remain road-ready, and complete customer paperwork with thorough notes in the customer tracking system. Maintain a clean driving record in line with Carvana’s CMV Driver Qualification policy while working rotating shifts at the inspection center location.
Location: Pennsylvania
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Deliver vehicles directly to customers’ doors using custom car haulers.
  • •Load/unload vehicles onto haulers and regularly inspect the hauler to help ensure vehicles remain safe to drive.
  • •Complete customer paperwork and enter thorough notes in the customer tracking system.
  • •Drive safely and maintain a clean driving record per Carvana’s CMV Driver Qualification policy.

Pay and Benefits

Salary: USD 18 - 21.25 hourly
Schedule:4-Day Week
Perks:Health InsuranceDentalVision401kPaid LeaveEquityOvertime

Key Requirements

  • •At least 2 years of customer-facing experience.
  • •Ability to perform physically demanding tasks, including detailing vehicles and loading/unloading haulers, in indoor/outdoor conditions with occasional extreme weather exposure.
  • •Ability to read, write, speak, and understand English.
  • •Requires physical movement and lifting capability up to 50 lbs.
  • •Frequent driving with excellent visual acuity and manual dexterity; must pass a drug test and obtain a DOT Medical Card.
Skills:Customer-focusedSelf-motivatedAttention to detailSafe drivingTeamwork
Licenses:Valid driver’s licenseNotaryChauffeur's licenseVehicle Verifier license
Certifications:DOT Medical Card
Languages:English
Tech Stack:Customer tracking system

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Carvana
Online used-car retailer that lets customers buy, finance, trade in, and sell vehicles through a digital marketplace. Also operates vehicle reconditioning and logistics capabilities to support home delivery and pickup.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Tempe, United States
Founded: 2012
WebsiteLinkedIn