Partner Service Agent

Delivery Hero
Dhaka
Workplace: OnsitePart timeFunction: Solutions Engineering & Sales EngineeringEducation: high_schoolSkills: ["Problem-solving","Communication","Adaptability","Time management"]

Handle inbound and outbound chats/calls to resolve vendor issues, following assigned timelines and supporting partners through the order processing system. Maintain live chat with strong typing speed (30–50 words per minute), troubleshoot problems effectively, and work scheduled shifts across 6 days. You’ll need solid communication skills and the ability to adapt quickly to frequent changes in a fast-paced environment.

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FursaFursa
Delivery Hero
Delivery Hero
2 days ago

Partner Service Agent

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live
Reposted: similar role first listed 4 months ago

Job Summary

Handle inbound and outbound chats/calls to resolve vendor issues, following assigned timelines and supporting partners through the order processing system. Maintain live chat with strong typing speed (30–50 words per minute), troubleshoot problems effectively, and work scheduled shifts across 6 days. You’ll need solid communication skills and the ability to adapt quickly to frequent changes in a fast-paced environment.
Location: Dhaka
Workplace: Onsite
Employment Type: Part time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Attending inbound and outbound chats/calls to solve vendor issues.
  • •Managing live chat and maintaining a typing speed of 30–50 words per minute.
  • •Following the order processing system from the back end.
  • •Following assigned timelines when handling tasks.
  • •Working in different shifts, willing to work 6 days and 6 hours per day.

Key Requirements

  • •Successfully completed HSC/A levels.
  • •Good typing skills (30–50 words per minute).
  • •Strong communication skills.
  • •Problem-solving skills to handle vendor issues in chats/calls.
  • •Ability to follow order processing system and assigned timelines.
Education:High School
Skills:Problem-solvingCommunicationAdaptabilityTime management
Languages:English
Tech Stack:Live chatOrder processing system

Company Brief

Delivery Hero
Global online food-ordering and local delivery platform operating multiple regional brands (e.g., Foodpanda, Glovo, Talabat) across 50–70+ countries, supplying food and quick-commerce deliveries via marketplace and logistics services.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Berlin, Germany
Founded: 2011
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Glassdoor: 3.4
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