CamSur: Hiring Consultant - Customer Service

Sutherland
Philippines
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Communication","Multitasking","Customer service"]

Customer Service Consultant role handling inbound calls to provide exceptional support for products and services, with responsibilities including answering inquiries, processing payments, and performing general account maintenance. May involve up-selling to new products. Collaborative, high-volume environment in the Philippines, requiring strong communication and CRM usage. On-site role with growth opportunities in a customer experience team.

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FursaFursa
Sutherland
Sutherland
2 years ago

CamSur: Hiring Consultant - Customer Service

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Source: Company careers pageValidated by: Fursa AI
Last checked: 21 hours agoStatus: Live

Job Summary

Customer Service Consultant role handling inbound calls to provide exceptional support for products and services, with responsibilities including answering inquiries, processing payments, and performing general account maintenance. May involve up-selling to new products. Collaborative, high-volume environment in the Philippines, requiring strong communication and CRM usage. On-site role with growth opportunities in a customer experience team.
Location: Philippines
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Be the point of contact; answer inbound calls to provide exceptional customer service to consumers.
  • •Respond to inquiries about products and services, processing payments, or performing general account maintenance.
  • •Up-selling customers to new products or services may be encouraged.
  • •Collaborate with team to handle high volume inbound calls efficiently.
  • •Maintain accurate records in CRM and basic documentation of customer interactions.

Key Requirements

  • •High school diploma or GED
  • •Demonstrated ability to perform at a high level to support a high volume of inbound calls
  • •Excellent verbal and written communication skills; proficient reading skills required
  • •Multi-tasking skills demonstrated through the use of several applications; experience with CRM applications preferred
  • •Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience required
Experience:TelecommunicationsCustomer service
Education:High School
Skills:CommunicationMultitaskingCustomer service
Languages:English
Tech Stack:CRMOutlookWordExcelMicrosoft Office

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor