Customer Service Representative I

Global Payments
Mexico
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: bachelorsSkills: ["Customer support","Communication","Problem-solving"]

Handle customer inquiries for payment and account issues by phone, email, SMS, and chat, following organization service standards and using provided scripts and procedures. Resolve basic, level 1 requests such as card activations and cardholder name/address updates for assigned accounts, entering required data into customer systems and databases. Use decision trees to identify basic problem causes and escalate unresolved cases to more experienced representatives or designated technical/service teams.

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FursaFursa
Global Payments
Global Payments
1 week ago

Customer Service Representative I

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 days agoStatus: Live

Job Summary

Handle customer inquiries for payment and account issues by phone, email, SMS, and chat, following organization service standards and using provided scripts and procedures. Resolve basic, level 1 requests such as card activations and cardholder name/address updates for assigned accounts, entering required data into customer systems and databases. Use decision trees to identify basic problem causes and escalate unresolved cases to more experienced representatives or designated technical/service teams.
Location: Mexico
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Respond to customer inquiries by phone, email, SMS, and chat to resolve issues per service standards.
  • •Perform routine calls and handle requests for assigned cardholder customers, primarily at a level 1/basic complexity.
  • •Provide standardized answers using simple, user-friendly GUI interfaces and established documentation/processes.
  • •Input necessary customer data into provided systems and databases.
  • •Identify basic problem causes using decision trees and escalate unresolved requests to more experienced teams or designated departments.

Key Requirements

  • •Minimum bachelor’s degree or equivalent.
  • •Provide customer support via phone and other channels using standard scripts and procedures.
  • •Resolve basic/level 1 payment and account requests such as card activations and name/address updates.
  • •Enter required data into customer-provided systems and databases.
  • •Use provided decision trees to identify basic causes and escalate unresolved issues appropriately.
Education:Bachelor's
Skills:Customer supportCommunicationProblem-solving
Tech Stack:GUIComputerized data entry systems

Company Brief

Global Payments
Global Payments provides payment technology and software solutions for merchants, issuers, and partners worldwide, enabling electronic payments, omni-channel commerce, and value-added services across industries.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Atlanta, United States
Founded: 2001
WebsiteLinkedIn