Emergent

2 days ago

Customer Experience Researcher

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Own the research function end-to-end, helping Emergent understand its users across a global platform used by millions of people in 190+ countries. Plan and scope studies, moderate interviews, and synthesize insights from surveys and data. Present findings to align stakeholders and publish a research repository, then partner with product, customer success, and sales teams to turn customer understanding into product decisions.

Location: Bengaluru

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Convert research objectives into study plans, including scoping, cohorts, sample sizing, outreach, and questionnaire design.
•Moderate user interviews by probing effectively while staying neutral to extract the real answer.
•Synthesize insights by analyzing surveys and data and producing actionable findings for the business.
•Present and publish research results, aligning stakeholders and uncovering second-order deep-dive insights.
•Partner with customer success, product, and sales teams to turn user insights into decisions.

Pay and Benefits

Perks:Health InsurancePaid Leave

Key Requirements

•6 to 10 years of experience in user research and synthesizing insights.
•Experience in CX, UX, or UI research, preferably for consumer companies.
•Comfortable using research methods including data analysis, surveys, and interviews.
•Strong communication skills to manage stakeholders across success, product, sales, and user interviews.
•Background with customer research agencies (e.g., Nielsen, Kantar, IPSOS, Gartner) or user-first customer organizations.

Experience:6-10 years

Skills:CommunicationStakeholder management

Languages:English

Company Brief

Emergent

Provides a platform for orchestrating autonomous AI agents and workflows, enabling teams to build, deploy, monitor, and scale agent-driven applications and automations across business processes.

Industry: AI & Machine Learning

Growth: Early Stage Startup

Website

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Emergent

2 days ago

Customer Experience Researcher

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Bengaluru

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Convert research objectives into study plans, including scoping, cohorts, sample sizing, outreach, and questionnaire design.
•Moderate user interviews by probing effectively while staying neutral to extract the real answer.
•Synthesize insights by analyzing surveys and data and producing actionable findings for the business.
•Present and publish research results, aligning stakeholders and uncovering second-order deep-dive insights.
•Partner with customer success, product, and sales teams to turn user insights into decisions.

Pay and Benefits

Perks:Health InsurancePaid Leave

Key Requirements

•6 to 10 years of experience in user research and synthesizing insights.
•Experience in CX, UX, or UI research, preferably for consumer companies.
•Comfortable using research methods including data analysis, surveys, and interviews.
•Strong communication skills to manage stakeholders across success, product, sales, and user interviews.
•Background with customer research agencies (e.g., Nielsen, Kantar, IPSOS, Gartner) or user-first customer organizations.

Experience:6-10 years

Skills:CommunicationStakeholder management

Languages:English

Company Brief

Emergent

Provides a platform for orchestrating autonomous AI agents and workflows, enabling teams to build, deploy, monitor, and scale agent-driven applications and automations across business processes.

Industry: AI & Machine Learning

Growth: Early Stage Startup

Website