Senior Customer Researcher (IC Role)

Emergent
Bengaluru
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 6-10 yearsSkills: ["Communication","Stakeholder management"]

Own the research function end-to-end, helping Emergent understand its users across a global platform used by millions of people in 190+ countries. Plan and scope studies, moderate interviews, and synthesize insights from surveys and data. Present findings to align stakeholders and publish a research repository, then partner with product, customer success, and sales teams to turn customer understanding into product decisions.

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FursaFursa
Emergent
Emergent
1 month ago

Senior Customer Researcher (IC Role)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Own the research function end-to-end, helping Emergent understand its users across a global platform used by millions of people in 190+ countries. Plan and scope studies, moderate interviews, and synthesize insights from surveys and data. Present findings to align stakeholders and publish a research repository, then partner with product, customer success, and sales teams to turn customer understanding into product decisions.
Location: Bengaluru
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Convert research objectives into study plans, including scoping, cohorts, sample sizing, outreach, and questionnaire design.
  • •Moderate user interviews by probing effectively while staying neutral to extract the real answer.
  • •Synthesize insights by analyzing surveys and data and producing actionable findings for the business.
  • •Present and publish research results, aligning stakeholders and uncovering second-order deep-dive insights.
  • •Partner with customer success, product, and sales teams to turn user insights into decisions.

Pay and Benefits

Perks:Health InsurancePaid Leave

Key Requirements

  • •6 to 10 years of experience in user research and synthesizing insights.
  • •Experience in CX, UX, or UI research, preferably for consumer companies.
  • •Comfortable using research methods including data analysis, surveys, and interviews.
  • •Strong communication skills to manage stakeholders across success, product, sales, and user interviews.
  • •Background with customer research agencies (e.g., Nielsen, Kantar, IPSOS, Gartner) or user-first customer organizations.
Experience:6-10 years
Skills:CommunicationStakeholder management
Languages:English

Company Brief

Emergent
Provides a platform for orchestrating autonomous AI agents and workflows, enabling teams to build, deploy, monitor, and scale agent-driven applications and automations across business processes.
Industry: AI & Machine Learning
Growth: Early Stage Startup
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