Senior PSA (Carterton, Oxfordshire, GB, OX18 3LX)

Serco
United Kingdom
Workplace: OnsiteFull timeGBP 29,517.98+Function: Solutions Engineering & Sales EngineeringSkills: ["Leadership","Communication","Relationship-building","Decision-making","Customer focus"]

Ensure the safe, secure, and efficient movement of passengers through the Air Terminal at RAF Brize Norton. As Senior Passenger Service Agent (Vice Shift), you’ll lead and coordinate passenger handling activities, oversee check-in/boarding and flight communication, maintain operational records, and act as deputy to the Shift Supervisor when absent. You’ll provide first-line leadership to a passenger services team and deliver an excellent customer experience in a fast-paced defence aviation environment.

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FursaFursa
Serco
Serco
2 days ago

Senior PSA (Carterton, Oxfordshire, GB, OX18 3LX)

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Last checked: 3 hours agoStatus: Live

Job Summary

Ensure the safe, secure, and efficient movement of passengers through the Air Terminal at RAF Brize Norton. As Senior Passenger Service Agent (Vice Shift), you’ll lead and coordinate passenger handling activities, oversee check-in/boarding and flight communication, maintain operational records, and act as deputy to the Shift Supervisor when absent. You’ll provide first-line leadership to a passenger services team and deliver an excellent customer experience in a fast-paced defence aviation environment.
Location: United Kingdom
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Lead and coordinate Passenger Service Agent activities to deliver safe, compliant and customer-focused passenger handling operations.
  • •Support daily shift operations and provide first-line leadership, guidance and operational oversight for the passenger services team.
  • •Monitor passenger check-in, boarding and flight activities, ensuring accurate communication with key operational stakeholders.
  • •Maintain operational records, aircraft documentation and occurrence logs in line with required procedures and standards.
  • •Act as deputy to the Shift Supervisor and undertake supervisory responsibilities during periods of absence.

Pay and Benefits

Salary: GBP 29,517.98
Perks:Holiday PackagePension SchemeEmployee AssistanceLearning BudgetMentoringWellness StipendVirtual GpRetailer DiscountsVolunteering DayCharitable Giving

Key Requirements

  • •Demonstrable leadership or supervisory experience, with the ability to motivate and develop others.
  • •Knowledge of passenger handling operations, aviation security requirements and customer service principles.
  • •Strong communication and relationship-building skills with confidence to work with a wide range of stakeholders.
  • •Ability to make sound decisions, manage competing priorities and maintain composure in a dynamic operational environment.
  • •Ability to obtain Security Check (SC) clearance and hold fewer than six penalty points on a civilian driving licence.
Experience:AviationDefenceCustomer service
Skills:LeadershipCommunicationRelationship-buildingDecision-makingCustomer focus

Eligibility

Security Clearance:BPSSCTCSC

Company Brief

Serco
Provides public services across defence, transport, health, justice, immigration and citizen services, delivering operations, consultancy and managed services to governments and commercial clients worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Hook, United Kingdom
Founded: 1929
WebsiteLinkedIn