Product Support Specialist - Future Opportunities

Jobber
Edmonton, Toronto, Vancouver, Waterloo
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Skills: ["Problem-solving","Empathy","Communication","Reliability","Resilience"]

Provide award-winning customer support for Jobber by helping users via live chat, phone, and email. Troubleshoot questions and issues related to features, bugs, and workflows, maintain high channel productivity, and translate customer feedback into insights for product and technical teams. Build and maintain a knowledge base of FAQs and documented recommendations to help shape future decisions.

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Jobber
Jobber
5 days ago

Product Support Specialist - Future Opportunities

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Provide award-winning customer support for Jobber by helping users via live chat, phone, and email. Troubleshoot questions and issues related to features, bugs, and workflows, maintain high channel productivity, and translate customer feedback into insights for product and technical teams. Build and maintain a knowledge base of FAQs and documented recommendations to help shape future decisions.
Location: Edmonton, Toronto, Vancouver, Waterloo
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Respond to customer inquiries across live chat, phone, or email for new and existing customers.
  • •Troubleshoot and problem-solve issues related to features, bugs, and workflows.
  • •Maintain high productivity across support channels and mediums.
  • •Act as a liaison for customer feedback to product and technical teams.
  • •Build and maintain an FAQ knowledge base and accurately document feedback and recommendations.

Pay and Benefits

Perks:Health InsuranceEquityRetirement SavingsLearning Budget

Key Requirements

  • •1+ year of contact centre experience (preferred).
  • •Be agile and adaptable to solve problems quickly in a fast-changing environment.
  • •Be empathetic and comfortable diving into customer issues to support their journeys.
  • •Have clear, effective verbal communication skills for phone interactions.
  • •Be able to craft professional, empathetic responses via email and chat with strong attention to detail.
Experience:Customer supportContact centerSaaS
Skills:Problem-solvingEmpathyCommunicationReliabilityResilience
Tech Stack:Cloud-based software

Company Brief

Jobber
Provides cloud-based business management software for home and field service businesses to manage quoting, scheduling, invoicing, payments, and client communications, serving hundreds of thousands of service professionals worldwide.
Industry: Enterprise Software
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Funding: Series D
Headquarters: Edmonton, Canada
Founded: 2011
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor