6 days ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Drive strategic customer outcomes by managing Salesforce adoption and the Signature Success Plan for key accounts. Lead the customer journey end-to-end—aligning business processes, technology roadmaps, and lifecycle execution to measurable value. Spearhead Agentic Enterprise initiatives on the Salesforce platform, perform technical health checks and optimization, monitor Customer Success Score and adoption metrics, and proactively mitigate risks while recommending additional products to fuel continuous innovation.

Location: Seoul

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Technically manage and oversee customer Salesforce adoption to realize value promised through Signature Success Plan offerings.
•Design and manage the customer lifecycle by connecting Salesforce solutions to the customer’s tangible business value.
•Define and drive Agentic Enterprise utilization and operational aspects using “Humans with AI Agent” within the Salesforce Platform.
•Build trusted C-level relationships with customer IT and/or business leadership and influence platform operation and utilization strategy.
•Conduct technical health checks and optimization, monitor Customer Success Score and adoption/consumption metrics, identify technical/operational risks, and recommend additional products/services (e.g., Agentforce, Data Foundation, Slack) when appropriate.

Key Requirements

•5+ years of professional experience in enterprise SaaS, CRM, or cloud computing focused on technical account management, operational consulting, platform optimization, or complex post-sales IT/digital transformation.
•Ability to present best practices for operational stability, technical health checks, platform governance, and change management to business and IT leaders.
•Deep, hands-on understanding of Salesforce products and platform features (Sales, Service, Marketing Cloud, or Industries), including complex system integration and data modeling.
•Practical understanding of AI, machine learning, and automation concepts for Agentic Enterprise, including how to operate and utilize them in the Salesforce platform.
•Fluent business communication in Korean and business-level English (reading/writing and listening).

Experience:5+ yearsEnterprise SaaSCRMCloud computingTechnical account managementDigital transformation

Skills:Trusted advisoryRisk managementStrategic partnershipTechnical health check executionBusiness communication

Languages:KoreanEnglish

Tech Stack:SalesforceSalesServiceMarketing CloudIndustriesAgentforceAgentic EnterpriseSlackSQLAIMachine learningAutomation

Company Brief

Salesforce

Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 1999

Glassdoor: 4.1

Website LinkedIn Glassdoor

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Salesforce

6 days ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Location: Seoul

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Technically manage and oversee customer Salesforce adoption to realize value promised through Signature Success Plan offerings.
•Design and manage the customer lifecycle by connecting Salesforce solutions to the customer’s tangible business value.
•Define and drive Agentic Enterprise utilization and operational aspects using “Humans with AI Agent” within the Salesforce Platform.
•Build trusted C-level relationships with customer IT and/or business leadership and influence platform operation and utilization strategy.
•Conduct technical health checks and optimization, monitor Customer Success Score and adoption/consumption metrics, identify technical/operational risks, and recommend additional products/services (e.g., Agentforce, Data Foundation, Slack) when appropriate.

Key Requirements

•5+ years of professional experience in enterprise SaaS, CRM, or cloud computing focused on technical account management, operational consulting, platform optimization, or complex post-sales IT/digital transformation.
•Ability to present best practices for operational stability, technical health checks, platform governance, and change management to business and IT leaders.
•Deep, hands-on understanding of Salesforce products and platform features (Sales, Service, Marketing Cloud, or Industries), including complex system integration and data modeling.
•Practical understanding of AI, machine learning, and automation concepts for Agentic Enterprise, including how to operate and utilize them in the Salesforce platform.
•Fluent business communication in Korean and business-level English (reading/writing and listening).

Experience:5+ yearsEnterprise SaaSCRMCloud computingTechnical account managementDigital transformation

Skills:Trusted advisoryRisk managementStrategic partnershipTechnical health check executionBusiness communication

Languages:KoreanEnglish

Tech Stack:SalesforceSalesServiceMarketing CloudIndustriesAgentforceAgentic EnterpriseSlackSQLAIMachine learningAutomation

Company Brief

Salesforce

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 1999

Glassdoor: 4.1

Website LinkedIn Glassdoor