Patient Care Receptionist (Remote)

Sailor Health
Canada
Workplace: RemoteFull timeCAD 40,000 - 50,000 annuallyFunction: Administration & Executive AssistanceSkills: ["Empathetic communication","Active listening","Organization","Detail-oriented","Reliability"]

Serve as the first point of contact for patients and their families, managing inbound calls, emails, and SMS with warmth and clarity. Triage requests the same day, resolve simple issues, and route inquiries to the right clinician or team member. Learn clinical and administrative workflows and patient lifecycle stages so every person is directed to the correct next step, even during high-volume communication.

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Sailor Health
Sailor Health
1 day ago

Patient Care Receptionist (Remote)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Serve as the first point of contact for patients and their families, managing inbound calls, emails, and SMS with warmth and clarity. Triage requests the same day, resolve simple issues, and route inquiries to the right clinician or team member. Learn clinical and administrative workflows and patient lifecycle stages so every person is directed to the correct next step, even during high-volume communication.
Location: Canada
Workplace: Remote
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Entry level

Key Responsibilities

  • •Handle inbound communication from patients and prospective patients by phone, email, and SMS with same-day responsiveness.
  • •Route inquiries to the right person or team, resolving requests directly when possible.
  • •Execute and troubleshoot against clinical and administrative workflows in real time.
  • •Maintain an accurate understanding of the patient care team (who owns what) to prevent delays.
  • •Support patients and families across the patient lifecycle, from the first inquiry through ongoing care.

Pay and Benefits

Salary: CAD 40,000 - 50,000 annually

Key Requirements

  • •Empathetic, clear communication with active listening and a calm, kind demeanor.
  • •Comfort handling high-volume inbound phone, email, and messages without letting items pile up.
  • •Ability to stay highly organized and manage multiple open threads across phone, voicemail, SMS, and email.
  • •Comfort learning tools quickly, including Google Workspace, EHR platforms, and/or CRMs.
  • •Experience in front desk, call center, customer service, or administrative support is welcome (not required).
Skills:Empathetic communicationActive listeningOrganizationDetail-orientedReliability
Tech Stack:Google WorkspaceEHRCRMSMSEmailPhone

Company Brief

Sailor Health
Sailor Health is a digital health company delivering virtual healthcare services and care management solutions, focused on improving patient access, coordination, and outcomes through telemedicine and integrated care programs.
Industry: HealthTech
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