Senior Account Manager (Bangalore, KA, IN, 560076)

HSBC
Bengaluru
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 10+ yearsSkills: ["Leadership","Communication","Presentation","Teamwork","Change management"]

Lead client retention and senior client engagement for securities services, partnering with product management and service delivery to ensure strong client satisfaction. Build and maintain detailed client plans, manage issues across products and jurisdictions, and drive service improvements through change management. Coordinate operational checks, produce monthly MI reporting, and support KYC renewal and account data quality. Guide and coach the account management team while ensuring compliance with internal controls.

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FursaFursa
HSBC
HSBC
1 month ago

Senior Account Manager (Bangalore, KA, IN, 560076)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Lead client retention and senior client engagement for securities services, partnering with product management and service delivery to ensure strong client satisfaction. Build and maintain detailed client plans, manage issues across products and jurisdictions, and drive service improvements through change management. Coordinate operational checks, produce monthly MI reporting, and support KYC renewal and account data quality. Guide and coach the account management team while ensuring compliance with internal controls.
Location: Bengaluru
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Sr. Manager level

Key Responsibilities

  • •Drive client retention by working with product management, service delivery, and client management to maintain a reference-able client base and high satisfaction.
  • •Create and maintain client plans, proactively manage issues across products and jurisdictions, and direct resources within service components or jurisdictions.
  • •Capture and advocate service improvement opportunities, prioritise change management agendas, and establish/adhere to governance and meeting schedules to ensure compliance with internal controls.
  • •Coordinate daily checks on impacted Legal Entity Booking Instances (LEBIs), produce monthly MI reporting, and support managed legacy exits via quarterly reporting to regional RCC.
  • •Manage the account management team by guiding, coaching, and counselling members on performance, progression, and development; provide support for administrative tasks tied to account management.

Key Requirements

  • •Minimum of 10 years’ experience in Securities Services, client management, and business implementation/change, business development and/or senior operational leadership.
  • •Client-facing experience with excellent communication and presentation skills, including the ability to lead and manage meetings.
  • •Track record maintaining and retaining client relationships across securities services products while helping execute departmental strategy.
  • •Understanding of commercial and contractual drivers, plus controls, risk management, and mitigation techniques.
  • •Proven ability to adapt to changing industry and stakeholder demands within a complex organisation, ensuring the client/HSBC agenda is effectively managed.
Experience:10+ yearsBankingFinancial servicesSecurities servicesClient managementKYC
Skills:LeadershipCommunicationPresentationTeamworkChange management

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn