Scaled Customer Success Manager

Box
Tokyo
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 1+ yearsSkills: ["Communication","Teamwork","Proactiveness","Adaptability"]

Design and execute customer programs for Box’s existing customers in Japan, engaging many accounts through webinars and one-to-many events like user groups. Drive customer engagement and product adoption using tools, programs, and partner collaboration. Answer customer questions on Box capabilities, help customers integrate Box into their workflows, and analyze customer data and churn indicators to improve retention and effectiveness.

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FursaFursa
Box
Box
3 days ago

Scaled Customer Success Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Design and execute customer programs for Box’s existing customers in Japan, engaging many accounts through webinars and one-to-many events like user groups. Drive customer engagement and product adoption using tools, programs, and partner collaboration. Answer customer questions on Box capabilities, help customers integrate Box into their workflows, and analyze customer data and churn indicators to improve retention and effectiveness.
Location: Tokyo
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •日本の既存顧客に対するカスタマープログラムの設計・実行
  • •各種ツール、ウェビナー、ユーザーグループ等を通じて多数の顧客と関わり、エンゲージメントと利用定着化を促進する
  • •Boxのチャネルパートナーと連携し、顧客と効率的に関わる
  • •Boxの機能・特徴についての質問対応を行う
  • •顧客データやレポートを活用・分析し、解約につながる指標を理解して活用する

Key Requirements

  • •1年以上の関連業務のご経験
  • •電話、電子メール、ウェビナー、デジタルマーケティングツールなどを使って、多数の顧客とコミュニケーションすることに慣れていること
  • •顧客エンゲージメントを向上させるための斬新なアイデアと、チームプレーヤーとしての協働
  • •日本語ビジネスレベル（英語力はあれば尚可）
  • •デジタルマーケティングの経験は尚可
Experience:1+ years
Skills:CommunicationTeamworkProactivenessAdaptability
Languages:JapaneseEnglish
Tech Stack:ウェビナー電子メールデジタルマーケティングツール

Company Brief

Box
Provides cloud content management, file sharing, and collaboration services for businesses, enabling secure content storage, workflow automation, and integrations with enterprise apps to manage and share files across organizations.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Redwood City, United States
Founded: 2005
WebsiteLinkedIn